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Community Lead

3 weeks ago

Singapore JLL Full time

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Work Dynamics - Integrated Facilities Management
The Community Lead will be part of the wider Workplace Experience Community and is responsible for leading the team in forging a lasting, open and collaborative relationship with clients through the delivery of a unique and authentic experience.
You will be involved in the implementation of all internal & external communication strategies and events management in collaboration with client's leadership to drive a purposeful fusion of life and work based on authentic human experiences.
Duties & Responsibilities
Client Engagement

  • Create a fun and impactful client engagement strategy
  • Engage with all guests, employees and key stakeholders
  • Embed in the FM team a culture of empowerment, engagement and fulfilment
  • Work with relevant parties on space management through data analytics
  • Develop client support/feedback initiatives e.g. FAQ
  • Build a community of ambassadors to delivery soft services that are authentic, caring and able to provide timely services
Communication
  • Lead the development and implementation of all internal communication strategies in collaboration with client's leadership with a focus on improving culture and employee engagement.
  • Liaison with JLL team and client on soft service delivery
  • Share regular event and celebrations content through client's internal monitors, blog posts, newsletters and other communication channels.
  • Create, manage JLL profile within the client