
IT Cybersecurity Domain Leader
5 days ago
Job Description
A pivotal leader is sought to oversee the entire cybersecurity landscape, ensuring seamless orchestration and unified oversight across all domains. This position demands a seasoned professional with a proven track record in IT service delivery, customer relationship management, and operational governance.
Cybersecurity Operations Command
- Orchestrate Day 2+ operations across all cybersecurity domains.
- Provide unified oversight, execution, and accountability for post-deployment operations.
- Ensure operations are continually improved and strategically aligned with business and IT objectives.
Incident & Escalation Management
- Manage escalations and outages with seamless coordination with support teams.
- Act as the single point of contact with access to subject matter experts.
- Govern SLA adherence and ensure service performance meets contractual and organizational standards.
Customer & Stakeholder Engagement
- Act as a trusted partner for business stakeholders, ensuring transparency and proactive communication.
- Collaborate across teams to align cybersecurity operations with customer and business outcomes.
- Drive continuous service improvement, customer retention, and relationship growth through operational excellence.
Governance & Continuous Improvement
- Oversee request fulfillment and issue resolution for an integrated view of operations.
- Support automation efforts, cost optimization, and service compliance while maximizing system availability and resilience.
- Lead initiatives to refine operational processes, frameworks, and documentation to meet compliance and audit requirements.
Leadership & People Development
- Provide mentoring and direction to technical and functional teams.
- Drive accountability across onshore/offshore delivery teams, enabling continuous growth and performance improvement.
- Build strong relationships internally and externally to support long-term partnership and innovation.
This role offers unparalleled opportunities for growth and development, making it an attractive choice for ambitious professionals seeking to make a meaningful impact in the field of cybersecurity.
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