System Manager – Cybersecurity Operations

5 hours ago

Singapore ENSIGN INFOSECURITY (CYBERSECURITY) PTE. LTD. Full time
Roles & Responsibilities

Overview

The System Manager role ensures unified oversight, accountability, and seamless coordination across security domains, driving operational excellence and aligning cybersecurity operations with organizational strategy. The System Manager will also serve as the point of contact with access to Ensign's expert bench, orchestrating escalations, system improvements, and customer success outcomes.

This position requires a dynamic leader with a proven track record in IT service delivery, customer relationship management, and operational governance — someone who can unify people, processes, and technology to build a resilient and scalable security ecosystem.

Key Responsibilities

Cybersecurity Operations Command:

  • Serve as the central engine for Day 2+ operations, orchestrating activities across all cybersecurity domains.
  • Provide unified oversight, execution, and accountability for post-deployment operations.
  • Ensure operations are not only maintained but continually improved and strategically aligned with business and IT objectives.

Incident & Escalation Management:

  • Manage escalations and outages, ensuring seamless coordination with support teams for timely resolution.
  • Act as the single point of contact with reach-back access to Ensign's subject matter experts and broader cybersecurity bench.
  • Govern SLA adherence and ensure service performance meets contractual and organizational standards.

Customer & Stakeholder Engagement:

  • Act as a trusted partner for business stakeholders, ensuring transparency and proactive communication.
  • Collaborate across teams to align cybersecurity operations with customer and business outcomes.
  • Drive continuous service improvement, customer retention, and relationship growth through operational excellence.

Governance & Continuous Improvement:

  • Oversee request fulfillment and issue resolution to provide an integrated, end-to-end view of operations.
  • Support automation efforts, cost optimisation and service compliance while maximizing system availability and resilience.
  • Lead initiatives to refine operational processes, frameworks, and documentation to meet compliance and audit requirements.

Leadership & People Development:

  • Provide mentoring and direction to technical and functional teams, ensuring collaborative success.
  • Drive accountability across onshore/offshore delivery teams, enabling continuous growth and performance improvement.
  • Build strong relationships internally and externally to support long-term partnership and innovation.

Qualifications

  • Experience: 10+ years in IT/cybersecurity operations, managed services, or system management, with significant exposure to global and enterprise-scale customers.
  • Leadership Skills: Proven ability to lead cross-functional teams, manage customer success outcomes, and act as the command hub for escalations and operations.
  • Operational Expertise: Strong background in service management (ITIL frameworks), SLA governance, escalation handling, and contract lifecycle management.
  • Technical Knowledge: Familiarity with enterprise cybersecurity operations, cloud ecosystems (AWS/Azure), and hybrid infrastructure environments.
  • Business Acumen: Skilled in account growth, customer retention, and aligning operations with P&L objectives.
  • Certifications: ITIL (Foundation/Intermediate/Practitioner), PMP/PMT, and cloud certifications (AWS, Azure) preferred.
Tell employers what skills you have

Customer Retention
Mentoring
Managed Services
Leadership
Operational Excellence
Azure
Service Management
Escalation Management
Customer Relationship Management
Stakeholder Engagement
People Development
ITIL
Proactive Communication
Audit
Service Delivery

  • Cybersecurity Consultant

    2 weeks ago

    Singapore ENSIGN INFOSECURITY (CYBERSECURITY) PTE. LTD. Full time

    Roles & ResponsibilitiesWe are looking for a Cybersecurity Consultant / Senior Consultant to join our team in supporting client-facing cybersecurity initiatives. This role sits within our CISO-as-a-Service (CISOaaS) and will involve working closely with clients to assess technologies and projects from a cybersecurity and risk perspective.The ideal candidate...

  • Cybersecurity Consultant

    6 days ago

    Singapore ENSIGN INFOSECURITY (CYBERSECURITY) PTE. LTD. Full time

    Roles & Responsibilities We are looking for a Cybersecurity Consultant / Senior Consultant to join our team in supporting client-facing cybersecurity initiatives. This role sits within our CISO-as-a-Service (CISOaaS) and will involve working closely with clients to assess technologies and projects from a cybersecurity and risk perspective. The ideal...

  • Cybersecurity Consultant

    3 days ago

    Singapore ENSIGN INFOSECURITY (CYBERSECURITY) PTE. LTD. Full time

    We are looking for a Cybersecurity Consultant / Senior Consultant to join our team in supporting client-facing cybersecurity initiatives. This role sits within our CISO-as-a-Service (CISOaaS) and will involve working closely with clients to assess technologies and projects from a cybersecurity and risk perspective. **Key Responsibilities**: - Support the...

  • Associate Cybersecurity Specialist

    1 week ago

    Singapore RED ALPHA CYBERSECURITY PTE. LTD. Full time

    Do you have a passion for keeping cyberspace safe and secure? We are seeking talented individuals to join our team! - Cybersecurity analysts - Cybersecurity solutions specialists - Cybersecurity system engineers - Cyber threat intelligence specialists - Offensive security specialists/Penetration Testers - Cybersecurity architects We develop today's...

  • Cybersecurity Consultant

    2 weeks ago

    Singapore STONE CYBERSECURITY PTE. LTD. Full time

    About Stone Cybersecurity Pte Ltd Stone Cybersecurity Pte Ltd is a leading cybersecurity consulting firm in Singapore and a CREST-accredited service provider. We help organizations across industries strengthen their security posture, achieve compliance, and mitigate cybersecurity risks. Our team is passionate about protecting businesses from cyber threats...

  • Cybersecurity Trainer

    2 weeks ago

    Singapore RED ALPHA CYBERSECURITY PTE. LTD. Full time

    Roles & ResponsibilitiesAs a Cybersecurity Trainer, you'll be responsible for conducting quality training to our clients, as well as advising them on the types of training suitable for their employees in order to upgrade their cybersecurity capabilities.Key Responsibilities:Conduct training for our range of cybersecurity courses Guide students through...

  • Cybersecurity Operations

    3 weeks ago

    Singapore Centre for Strategic Infocomm Technologies (CSIT) Full time

    Cybersecurity Operations (Mobile) – Operations Specialist Join to apply for the Cybersecurity Operations (Mobile) – Operations Specialist role at Centre for Strategic Infocomm Technologies (CSIT) Cybersecurity Operations (Mobile) – Operations Specialist 4 days ago Be among the first 25 applicants Join to apply for the Cybersecurity Operations...

  • Cybersecurity Consultant

    7 days ago

    Singapore STONE CYBERSECURITY PTE. LTD. Full time

    About Stone Cybersecurity Pte Ltd Stone Cybersecurity Pte Ltd is a leading cybersecurity consulting firm in Singapore and a CREST-accredited service provider. We help organizations across industries strengthen their security posture, achieve compliance, and mitigate cybersecurity risks. Our team is passionate about protecting businesses from cyber threats...

  • Cybersecurity Account Executive

    1 week ago

    Singapore STONE CYBERSECURITY PTE. LTD. Full time

    We are looking for a high-energy, sales, and detail-oriented individual to join our sales team as Cybersecurity Account Executive / Sales Manager. **Cybersecurity Account Executive Responsibilities: - Hunt, develop and close multiple opportunities at the same time. - Ensure accurate overview and forecasts of sales activities. - Develop long-term strategic...

  • Cybersecurity Operations

    2 weeks ago

    Singapore Centre for Strategic Infocomm Technologies (CSIT) Full time

    Cybersecurity Operations (Mobile) – Operations Specialist Join to apply for the Cybersecurity Operations (Mobile) – Operations Specialist role at Centre for Strategic Infocomm Technologies (CSIT) Cybersecurity Operations (Mobile) – Operations Specialist 4 days ago Be among the first 25 applicants Join to apply for the Cybersecurity Operations...