System Manager

4 hours ago

Singapore ENSIGN INFOSECURITY (CYBERSECURITY) PTE. LTD. Full time
Roles & Responsibilities

Overview

The System Manager role ensures unified oversight, accountability, and seamless coordination across security domains, driving operational excellence and aligning cybersecurity operations with organizational strategy. The System Manager will also serve as the point of contact with access to Ensign's expert bench, orchestrating escalations, system improvements, and customer success outcomes.

This position requires a dynamic leader with a proven track record in IT service delivery, customer relationship management, and operational governance — someone who can unify people, processes, and technology to build a resilient and scalable security ecosystem.

Key Responsibilities

Cybersecurity Operations Command:

  • Serve as the central engine for Day 2+ operations, orchestrating activities across all cybersecurity domains.
  • Provide unified oversight, execution, and accountability for post-deployment operations.
  • Ensure operations are not only maintained but continually improved and strategically aligned with business and IT objectives.

Incident & Escalation Management:

  • Manage escalations and outages, ensuring seamless coordination with support teams for timely resolution.
  • Act as the single point of contact with reach-back access to Ensign's subject matter experts and broader cybersecurity bench.
  • Govern SLA adherence and ensure service performance meets contractual and organizational standards.

Customer & Stakeholder Engagement:

  • Act as a trusted partner for business stakeholders, ensuring transparency and proactive communication.
  • Collaborate across teams to align cybersecurity operations with customer and business outcomes.
  • Drive continuous service improvement, customer retention, and relationship growth through operational excellence.

Governance & Continuous Improvement:

  • Oversee request fulfillment and issue resolution to provide an integrated, end-to-end view of operations.
  • Support automation efforts, cost optimisation and service compliance while maximizing system availability and resilience.
  • Lead initiatives to refine operational processes, frameworks, and documentation to meet compliance and audit requirements.

Leadership & People Development:

  • Provide mentoring and direction to technical and functional teams, ensuring collaborative success.
  • Drive accountability across onshore/offshore delivery teams, enabling continuous growth and performance improvement.
  • Build strong relationships internally and externally to support long-term partnership and innovation.

Qualifications

  • Experience: 10+ years in IT/cybersecurity operations, managed services, or system management, with significant exposure to global and enterprise-scale customers.
  • Leadership Skills: Proven ability to lead cross-functional teams, manage customer success outcomes, and act as the command hub for escalations and operations.
  • Operational Expertise: Strong background in service management (ITIL frameworks), SLA governance, escalation handling, and contract lifecycle management.
  • Technical Knowledge: Familiarity with enterprise cybersecurity operations, cloud ecosystems (AWS/Azure), and hybrid infrastructure environments.
  • Business Acumen: Skilled in

  • Assistant Manager, System Analyst

    1 week ago

    Singapore National University Health System Full time

    Work within a team to design and develop the NUHS Clinician Service Point system to support clinicians working in hospitals within the NUHS health cluster e.g. National University Hospital, Alexandra Hospital and Ng Teng Fong Hospital. - Conduct end users’ requirements gathering sessions including the documentation of the detailed User Requirements...

  • Manager/Senior Assistant Manager, Learning System, Regional Health System Office(8202)

    2 weeks ago

    Singapore NATIONAL UNIVERSITY HEALTH SYSTEM PTE. LTD. Full time

    Roles & ResponsibilitiesAs a Senior Assistant Manager/Manager for Learning System, you will drive and manage the development of NUHS RHSO learning management system based on the key outcomes defined by the System Owner. The appointment holder is also expected to supervise and work closely with the Learning System Support team in day-to-day and operational...

  • Asst Manager, Regional Health System

    1 week ago

    Singapore National University Health System Full time

    **Evaluation and Analytics** - Support the research administration advisement, evaluation consultation, survey data and administrative data analysis service requests to support research, evaluation, and analytics needs of programmes within RHS Office (RHSO) - Provide evaluation consultation to and co-design program evaluation projects with others within...

  • Senior Assistant Manager/Manager, Operations, Regional Health System Office

    4 days ago

    Singapore National University Health System Full time

    Senior Assistant Manager/Manager, Operations, Regional Health System Office Join to apply for the Senior Assistant Manager/Manager, Operations, Regional Health System Office role at National University Health System Senior Assistant Manager/Manager, Operations, Regional Health System Office Join to apply for the Senior Assistant Manager/Manager,...

  • Senior Assistant Manager/Manager, Operations, Regional Health System Office

    5 hours ago

    Singapore National University Health System Full time

    Senior Assistant Manager/Manager, Operations, Regional Health System Office Join to apply for the Senior Assistant Manager/Manager, Operations, Regional Health System Office role at National University Health System Senior Assistant Manager/Manager, Operations, Regional Health System Office Join to apply for the Senior Assistant Manager/Manager,...

  • Project Manager

    3 days ago

    Singapore CABLETRONIC SYSTEM PTE. LTD. Full time

    Role & Responsibilities 1. Planning & Coordination - Define project goals, timelines, and resources needed. - Schedule tasks and assign work to electricians, IT techs, and security installers. 2. Budget Control - Estimate costs and track spending to stay within budget. - Negotiate with suppliers and subcontractors for best prices. 3. Team & Client...

  • Manager, Insight and System, RHso(7050)

    2 weeks ago

    Singapore NATIONAL UNIVERSITY HEALTH SYSTEM PTE. LTD. Full time

    Overview Reporting to the Head, Insight and System, RHS Office (RHSO), the appointment holder will help to manage and support the development of digital engagement plans and projects with HealthierSG (HSG) Customer Relationship Management (CRM) system and learning management system. The appointment holder will also support data governance and protection in...

  • System Engineer

    11 hours ago

    Singapore PTC SYSTEM (S) PTE LTD Full time

    **Duties and Responsibilities**: - Work with customer to undertake the design, installation, configuration, maintenance of network system solutions which include upgrades, migrations across heterogeneous network or systems - Work in fast-paced environment with tight schedule with dynamic project teams which include planning, designing, scoping and creating...

  • System Engineer

    2 weeks ago

    Singapore PTC System (S) Pte Ltd Full time

    Company PTC System (S) Pte Ltd Designation System Engineer Date Listed 20 Feb 2025 Job Type Entry Level / Junior Executive - Full/Perm Job Period Immediate Start - Dec 2025 Profession IT / Information Technology Industry Computer and IT Location Name 10 Kallang Avenue, Singapore Address 10 Kallang Ave, Singapore 339509 Map Allowance /...

  • Information System Engineer

    1 day ago

    Singapore HK SYSTEM MAINTENANCE PTE. LTD. Full time

    Information System Engineer Certificate/Nitec/Diploma in Electronics & Electrical Engineering or related. Able to design and troubleshoot CCTV system, Access Control system, Intercom system, simple Network system and Visitor Management system. Experience in coordinating with customers/end users, vendors and contractors. Able to work independently and...