Customer Service cum Receptionist

3 days ago

Singapore KUMPULAN DEVELOPMENT (S) PTE LTD Full time
Location: Singapore, Changi North Rise
Working Hours: 5 day work week (Monday to Friday)
Benefits:
  • Lunch provided
  • 2-way shuttle bus services available at Ang Mo Kio & Bedok MRT stations
  • Medical Benefits
  • Leave benefits according to MOM guidelines

Job Summary:
We are looking for a friendly, proactive, and customer-focused individual to join our team as a Receptionist cum Customer Support. This role plays a key part in ensuring smooth communication between customers and internal teams, while also supporting general administrative functions.
Responsibilities:
  • Welcome and attend to walk-in visitors professionally, maintaining a tidy and welcoming reception area
  • Answer and manage incoming phone calls promptly and courteously
  • Direct calls to the appropriate personnel or take messages when necessary
  • Handle customer inquiries and complaints with professionalism, escalating when required
  • Assign leads from both online and offline channels to relevant team members
  • Monitor and manage the company's general email inbox, ensuring timely forwarding to appropriate staff
  • Process simple customer orders accurately and efficiently
  • Perform general administrative duties such as filing, data entry, and document handling

Requirements:
  • Good communication and interpersonal skills
  • Ability to multitask and stay organized
  • Proficient in basic computer applications (Microsoft Word, Excel, and email)
  • Ability to work independently
  • Prior experience in customer service, receptionist, or front desk roles is an advantage

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