Customer Service cum Receptionist

2 weeks ago

Singapore KUMPULAN DEVELOPMENT (S) PTE LTD Full time
Roles & Responsibilities

Location: Singapore, Changi North Rise

Working Hours: 5 day work week (Monday to Friday)

Benefits:

  • Lunch provided
  • 2-way shuttle bus services available at Ang Mo Kio & Bedok MRT stations
  • Medical Benefits
  • Leave benefits according to MOM guidelines

Job Summary:

We are looking for a friendly, proactive, and customer-focused individual to join our team as a Receptionist cum Customer Support. This role plays a key part in ensuring smooth communication between customers and internal teams, while also supporting general administrative functions.

Responsibilities:

  • Welcome and attend to walk-in visitors professionally, maintaining a tidy and welcoming reception area
  • Answer and manage incoming phone calls promptly and courteously
  • Direct calls to the appropriate personnel or take messages when necessary
  • Handle customer inquiries and complaints with professionalism, escalating when required
  • Assign leads from both online and offline channels to relevant team members
  • Monitor and manage the company's general email inbox, ensuring timely forwarding to appropriate staff
  • Process simple customer orders accurately and efficiently
  • Perform general administrative duties such as filing, data entry, and document handling

Requirements:

  • Good communication and interpersonal skills
  • Ability to multitask and stay organized
  • Proficient in basic computer applications (Microsoft Word, Excel, and email)
  • Ability to work independently
  • Prior experience in customer service, receptionist, or front desk roles is an advantage
Tell employers what skills you have
Ability to Multitask
Microsoft Office
Microsoft Excel
Ability To Work Independently
Customer Support
Interpersonal Skills
Data Entry
Office Administration
Customerfocused
Excel
Microsoft Word
Customer Service
Directing

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