Senior Assistant Manager, Office of Patient Experience
3 hours ago
Senior Assistant Manager, Office of Patient Experience – Eastern General Hospital Planning Office
We are seeking a Senior Assistant Manager to establish and lead the feedback ecosystem for Eastern General Hospital (EGH) from initial collection through investigation, resolution and service recovery. The role collaborates with key stakeholders to implement channels and processes to monitor and address feedback related to EGH's construction activities, and to shape organisation-wide service excellence initiatives that foster a culture of compassion.
Key responsibilities include:
- Establishing and managing the feedback ecosystem from collection to resolution and service recovery in collaboration with internal departments and external partners.
- Implementing channels and processes to effectively monitor and address feedback related to EGH\'s construction activities.
- Shaping and implementing service excellence initiatives and contributing strategic input on the physical infrastructure and design process for EGH\'s development.
- Developing systematic approaches to collect and analyse feedback data, generate meaningful insights, monitor performance metrics, and provide evidence-based recommendations for service improvements.
- Documenting meeting minutes and ensuring all relevant information and documentation are readily accessible to stakeholders as required.
Requirements
- Recognised degree in any discipline with 4 years' experience in customer service/patient experience operations
- Customer-centric with strong sense of empathy
- Good command of English (written and spoken) and a second language
- Strong interpersonal skills and able to build positive relationships with multi-level stakeholders
- Detail-oriented with good organisational and project management skills
Seniority
- Executive
Employment type
- Full-time
Job function
- Customer Service
Industries
- Hospitals and Health Care
Note: Referrals and general job postings may appear in some descriptions. This posting focuses on the responsibilities and qualifications of the Senior Assistant Manager, Office of Patient Experience for Eastern General Hospital.
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