Bar Operations Director

1 week ago

Singapore beBeeHospitality Full time

Job Opportunity: Bar Operations Director

As a seasoned hospitality professional, you will oversee the daily bar operations, ensuring exceptional customer experiences and smooth service delivery. Your primary responsibility will be to manage staff, inventory, and promotions effectively, while maintaining high standards of quality and hospitality.

Key Responsibilities:

  • Supervise daily bar operations, including opening and closing procedures, to ensure seamless execution and adherence to company standards.
  • Ensure the bar is fully stocked with necessary beverages, garnishes, glassware, and supplies, minimizing stockouts and optimizing revenue potential.
  • Maintain cleanliness, organization, and safety standards in the bar area, adhering to health regulations and industry best practices.
  • Monitor and uphold compliance with health regulations, ensuring a safe and healthy environment for customers and staff alike.

Staff Management:

  • Recruit, train, and supervise bartenders, barbacks, and servers, fostering a positive and productive work environment.
  • Create staff schedules and ensure adequate coverage during shifts, considering factors such as peak hours, staff availability, and business needs.
  • Provide ongoing training on mixology, service standards, and upselling techniques, empowering staff to deliver exceptional customer experiences.
  • Handle employee performance reviews, conflict resolution, and disciplinary actions, maintaining a fair and respectful approach.

Customer Service:

  • Ensure guests receive prompt, professional, and friendly service, meeting or exceeding customer expectations.
  • Respond to customer complaints and resolve issues effectively, demonstrating empathy and a commitment to customer satisfaction.
  • Develop a welcoming and engaging atmosphere, encouraging repeat business and fostering a loyal customer base.

Financial & Inventory Management:

  • Monitor bar revenue, costs, and profitability, analyzing sales data to inform strategic decisions.
  • Prepare and manage budgets, sales reports, and forecasts, providing actionable insights to drive business growth.
  • Conduct regular inventory checks and manage stock orders to prevent shortages or waste, optimizing resource allocation.
  • Control costs by minimizing spillage, breakage, and theft, maintaining a lean and efficient operation.

Menu & Promotion Development:

  • Design and update drink menus, incorporating seasonal cocktails and trends, to stay competitive and appealing to customers.
  • Work with marketing to plan and execute bar promotions, events, and happy hours, driving foot traffic and increasing sales.
  • Analyze sales data to optimize menu pricing and product selection, maximizing revenue potential.

Required Skills & Qualifications:

  • Proven experience as a Bar Manager, Head Bartender, or similar role, with a strong track record of success.
  • Strong knowledge of mixology, beverages, and industry trends, with a passion for staying up-to-date on the latest developments.
  • Excellent leadership, communication, and interpersonal skills, with the ability to build strong relationships with staff, customers, and stakeholders.
  • Ability to manage budgets, analyze sales data, and control costs, with a focus on delivering results and driving business growth.
  • Strong organizational and problem-solving abilities, with a proactive approach to overcoming challenges and achieving objectives.

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