Training and quality assurance manager
3 days ago
As an advocate for lifelong learning, you will be part of the team to promote lifelong learning, upskilling, and career planning in various platforms. Your role will be to oversee and manage the quality assurance of Advisory Services, identify learning needs as well as develop training interventions. The individual will need to leverage insights from trends, performance metrics and stakeholder feedback to continually ensure that advisory services maintain standards of excellence.
Our ideal candidate is someone who is passionate about learning & development, service quality, and stakeholder management.
Core Responsibilities
Training
Develop a strong understanding of the CET landscape (e.g. job roles and skills in demand), career progression pathways, the SSG suite of resources for career planning and upskilling, and other agency programmes and initiatives that can benefit clients in their upskilling efforts and enhance their employability.
Conduct needs analysis to identify training needs and develop training interventions for internal and external stakeholders.
Develop and deliver training materials and content to address training needs.
Apply adult learning principles and instructional design methodologies to create effective and engaging training experiences.
Provide ongoing coaching to reinforce learning and support development.
Quality Assurance
Ensure advisory services meet quality standards by adhering to established processes, guidelines and industry best practices.
Conduct internal audits to ensure adherence to established standards and provide recommendations for improvement.
Review and manage case notes quality to support data insights.
Leverage data and feedback to continually refine and improve quality standards.
Extract and organise monthly satisfaction survey feedback for score tabulation and reporting.
Compile reports and presentations related to monthly feedback and audit findings.
Develop and regularly review assessment framework to establish standards of excellence.
Others
Support event deployment on an ad-hoc basis.
Handle CRM (Client Relationship Management) cases to address clients' upskilling concerns on an ad-hoc basis.
Oversee and address individual feedback and complaints related to the quality and effectiveness of advisory services, ensuring timely resolution and continuous improvement of the service experience.
Manage contract renewal of Skills Ambassadors.
Requirements
1 year of relevant experience.
Familiarity with quality assurance programs.
Strong organisational and data management skills, with the ability to manage monthly reporting.
Creative skills to develop visually appealing materials.
Detail-oriented with experience in conducting audits or reviews to ensure quality standards.
Proficiency in using Microsoft Office, especially Excel and Power Point, and design software for creating materials.
Ability to work independently and as part of a team to meet deadlines.
Excellent business writing and communication skills to collaborate with various stakeholders.
Ability to converse in Mother Tongue is an advantage.
Experience in service excellence or CRM will be welcomed.
Successful candidates will be offered a 2-year contract in the first instance and may be considered for an extension or be placed on a permanent tenure.
Please note that only shortlisted candidates will be notified.
#J-18808-Ljbffr
-
Quality Assurance Executive
1 week ago
Singapore QUALITY MEAT PTE. LTD. Full timeRoles & ResponsibilitiesJob ResponsibilitiesWork closely with all production team on the production process and oversee the day-to-day operations to ensure compliance with AVA, NEA HACCP guidelines and ISO standards Perform the creation and revision of corporate level quality documents that support GMP operations to ensure compliance with GMP guidelines ...
-
Training and Quality Assurance Manager
4 days ago
Singapore LIFELONG LEARNING INSTITUTE PTE. LTD. Full timeAs an advocate for lifelong learning, you will be part of the team to promote lifelong learning, upskilling, and career planning in various platforms. Your role will be to oversee and manage the quality assurance of Advisory Services, identify learning needs as well as develop training interventions. The individual will need to leverage insights from...
-
Training and Quality Assurance Manager
4 days ago
Singapore Lifelong Learning Institute Pte. Ltd. Full timeAs an advocate for lifelong learning, you will be part of the team to promote lifelong learning, upskilling, and career planning in various platforms. Your role will be to oversee and manage the quality assurance of Advisory Services, identify learning needs as well as develop training interventions. The individual will need to leverage insights from...
-
Manager, Training
3 weeks ago
Singapore LIFELONG LEARNING INSTITUTE PTE. LTD. Full timeRoles & ResponsibilitiesAs an advocate for lifelong learning, you will be part of the team to promote lifelong learning, upskilling, and career planning in various platforms. Your role will be to oversee and manage the quality assurance of Advisory Services, identify learning needs as well as develop training interventions. The individual will need to...
-
Training and Quality Assurance Expert
4 days ago
Singapore LIFELONG LEARNING INSTITUTE PTE. LTD. Full timeJob Summary:We are seeking a highly skilled Training and Quality Assurance Expert to join our team at LIFELONG LEARNING INSTITUTE PTE. LTD. The ideal candidate will have a passion for promoting lifelong learning, upskilling, and career planning in various platforms.About the Role:You will be responsible for overseeing and managing the quality assurance of...
-
Training and Quality Assurance Specialist
18 hours ago
Singapore LIFELONG LEARNING INSTITUTE PTE. LTD. Full timeWe are seeking a seasoned professional to oversee the quality assurance of our advisory services. As an advocate for lifelong learning, you will be part of the team promoting lifelong learning, upskilling, and career planning in various platforms.Responsibilities:Oversight and management of quality assurance for Advisory ServicesIdentify learning needs and...
-
Assistant manager, hotel training
4 days ago
Singapore 605 Marina Bay Sands Pte Ltd Full timeAssistant Manager, Hotel Training & Quality Assurance (Quality Assurance)Apply locations Marina Bay Sands, Singapore time type Full time posted on Posted Today job requisition id JR10001040LOVE WHAT YOU DO? THERE IS A PLACE FOR YOU HERE!Be part of our diverse and inclusive team. Job Responsibilities Executing Evaluations Perform unannounced, undercover...
-
Training and Quality Assurance Specialist
4 days ago
Singapore Maybank Full timeJob Description:As a Training and Quality Assurance Specialist at Maybank, you will play a crucial role in ensuring the delivery of high-quality training programs that meet the needs of our customers and employees. Your primary responsibility will be to develop and implement training solutions that enhance customer experience and service quality.The ideal...
-
Quality assurance manager
4 days ago
Singapore TransPak Full timeTrans Pak, a trusted name for over 70 years, is a leading provider of custom packaging, crating, logistics, and design services. Operating over 65 locations worldwide in 12 countries, Trans Pak employs more than 3,200 team members and manages over 2.5 million sq ft of facility space. We specialize in protecting our customers’ key assets with innovative...
-
Training and Quality Assurance Specialist
18 hours ago
Singapore This Is An IT Support Group Full timeJob DescriptionThis Is An IT Support Group seeks a highly skilled Trainer (service training and service quality assurance) to join our team. As a key member of our organization, you will be responsible for developing and delivering training programs that enhance the skills and knowledge of our customer-facing staff.The successful candidate will have a strong...
-
Quality Assurance Manager
4 days ago
Singapore Survitec Group Limited Full timeVacancy Title: Quality Assurance Manager Vacancy Location: Senoko, Singapore Engagement Type: Permanent, Full Time The Role: Here at Survitec, we are currently recruiting for a Quality Assurance Manager to join our team based in Senoko, Singapore. As Quality Assurance Manager, you will focus on the effective deployment, development, monitoring and...
-
Singapore Maybank Full timeTrainer (Service Training and Service Quality Assurance)12 hours ago Be among the first 25 applicants Job Description Develop training methods through the identification of training needs and provide training solutions to Contact Centre and Business segments which includes the review of contact centre and relevant units for calls/emails between bank and...
-
Quality Assurance
1 day ago
Singapore RECRUITFLASH PTE. LTD. Full timeRoles & ResponsibilitiesMNC FA Assistant Engineer/FA Engineer( QA inspector/First Article) Woodland / Yisun / 5 days work week / Good pay + Good Bonus FA/QA experience welcome apply Good Pay + Good Bonus / Permanent role / 5 days work week Full training provided for Junior / Permanent role / Junior Senior welcome Responsible for performing First Article...
-
Quality Assurance
4 days ago
Singapore Singtel Group Full timeAt Singtel, we believe in the strength of a vibrant, diverse and inclusive workforce where backgrounds, perspectives and life experiences of our people help us innovate and create strong connections with our customers. We strive to ensure all our people practices are non-discriminatory and provide a fair, performance-based work culture that is diverse,...
-
Quality Assurance
4 days ago
Singapore Singtel Group Full timeAt Singtel, we believe in the strength of a vibrant, diverse and inclusive workforce where backgrounds, perspectives and life experiences of our people help us innovate and create strong connections with our customers. We strive to ensure all our people practices are non-discriminatory and provide a fair, performance-based work culture that is diverse,...
-
Singapore This is an IT support group Full timeJOB DESCRIPTION Develop training methods through the identification of training needs and provide training solutions to Contact Centre and Business segments which includes the review of contact centre and relevant units for calls/emails between bank and staff for quality assurance standards and remedial for standards agreed. Review of PDTs and Segments...
-
Quality Assurance Specialist
11 hours ago
Singapore 605 Marina Bay Sands Pte Ltd Full timeAbout the RoleWe are seeking an experienced quality assurance specialist to join our team at Marina Bay Sands. As Assistant Manager, Hotel Training & Quality Assurance, you will be responsible for executing evaluations, planning and managing evaluation tasks, and upholding professional discretion during evaluations.You will work closely with the hotel's...
-
Quality Assurance Manager
4 days ago
Singapore Resorts World Sentosa Full timeAbout the RoleWe are seeking a highly skilled and experienced Quality Assurance Manager to join our Food & Beverage team at Resorts World Sentosa.The ideal candidate will be responsible for leading and overseeing the quality assurance framework for Food & Beverage operations, ensuring excellence in food safety and quality standards across all touchpoints....
-
Quality Assurance
2 days ago
Singapore THE TALENT PEOPLE PTE. LTD. Full timeRoles & ResponsibilitiesKey Responsibilities:Oversee incoming, IPQC, outgoing inspection. Establish & maintain SOP and Work Instruction (WI). Perform daily, weekly & monthly QA reports. Analyze and trouble-shooting production quality issues. Handle customers' complaint (CAR) with effective corrective actions and close 8D on time. Provide training to QC...
-
Singapore Maybank Full timeTrainer (Service Training and Service Quality Assurance)Get AI-powered advice on this job and more exclusive features. Develop training methods through the identification of training needs and provide training solutions to Contact Centre and Business segments which includes the review of contact centre and relevant units for calls/emails between bank and...