Assistant manager, hotel training
3 days ago
Assistant Manager, Hotel Training & Quality Assurance (Quality Assurance)
Apply locations Marina Bay Sands, Singapore time type Full time posted on Posted Today job requisition id JR10001040
LOVE WHAT YOU DO? THERE IS A PLACE FOR YOU HERE
Be part of our diverse and inclusive team.
Job Responsibilities
Executing Evaluations
Perform unannounced, undercover evaluations of the hotel, applying a thorough understanding of standards and ensuring accurate application of these standards in alignment with official guidelines.
Plan and manage evaluation tasks efficiently, following departmental guidelines to complete assignments in an efficient and timely manner.
Uphold a professional and discreet demeanor throughout evaluations, representing the department and upholding the hotel’s commitment to excellence.
Quality Assurance Analysis
Conduct detailed reviews of each evaluation report to ensure accuracy, clarity, and consistency with departmental and industry standards prior to release.
Maintain and update evaluation checklists, ensuring alignment with internal SOPs and external quality benchmarks.
Develop and conduct training sessions for evaluators on quality standards, report writing, and scoring consistency.
Identify improvement opportunities in evaluation reports, offering constructive feedback to evaluators to refine accuracy and reporting skills over time.
Quality Assurance and Certification Planning
Plan and oversee the scheduling of evaluations, balancing evaluator availability, business unit requirements, and optimal timing for impactful assessments.
Lead departmental certification projects by coordinating with other departments, setting clear timelines, and ensuring that all evaluations are completed efficiently and on schedule.
Act as the primary liaison with department heads and other key stakeholders to align evaluation schedules with operational priorities.
Administrative and Communication Responsibilities
Conduct daily morning briefings with department leaders and stakeholders to review evaluation schedules and align on daily operational goals.
Perform various administrative tasks such as maintaining records, managing department documentation, and preparing reports as required.
Employee Engagement and Experience
Uphold and embrace the highest standards as a Marina Bay Sands TM by embracing the brand and service culture.
Create a pleasant working environment that inspires the team and cultivates One MBS culture.
Actively participate in departmental meetings as required.
Job Requirements
Education & Certification
Bachelor’s degree in hospitality or a related field.
Experience
At least 2 years of experience in quality assurance or managerial role, preferably in a luxury or hospitality environment.
Strong understanding of quality standards, including familiarity with Forbes Travel Guide or similar luxury service standards.
Other Prerequisites
Proficiency in technology, project management and strong organizational skills.
Excellent communication skills, both verbal and written, with an ability to provide constructive feedback.
Marina Bay Sands is committed to building a diverse, equitable and inclusive workforce, providing equal opportunities as we grow our talent base to match our growth ambitions in Singapore.
#J-18808-Ljbffr
-
Hotel Finance Manager
5 hours ago
Singapore Studio M Hotel Singapore Full timeJob OverviewWe are looking for an experienced Hotel Finance Manager to join our team at Studio M Hotel Singapore. As a key member of our finance team, you will be responsible for overseeing the preparation of accurate financial reports and analysis.Responsibilities:* Oversee the preparation of accurate financial reports and analysis.* Analyze monthly profit...
-
Hotel Operations Manager
4 hours ago
Singapore In A Hotel Resort Full timeCompany OverviewIn A Hotel /Resort is a leading hospitality provider, committed to delivering exceptional guest experiences.Job DescriptionWe are seeking a proactive and results-driven individual to join our front office team as an Operations Executive. As a key member of our hotel's management team, you will be responsible for providing excellent customer...
-
Hotel Finance Professional
3 days ago
Singapore Studio M Hotel Singapore Full timeJoin us at Studio M Hotel Singapore as a Hotel Finance Professional and take advantage of this exciting opportunity to develop your career in finance. We are seeking an experienced professional to lead our financial planning and analysis functions.As a Hotel Finance Professional, you will be responsible for analyzing financial data and making recommendations...
-
Senior Hotel Operations Manager
3 days ago
Singapore Hotel Property Group Full timeWe are seeking a highly experienced commercial real estate or hotel professional to join us as an Equity Partner.As a leading international hotel property group, we specialize exclusively in high-value hotel assets, ranging from $50 million to $800 million USD.The role involves building and nurturing relationships with hotel owners, investors, and key...
-
Raffles Hotel Singapore
1 week ago
Singapore BEACH ROAD HOTEL (1886) LTD. Full timeRoles & ResponsibilitiesThe position is responsible to supervise and handle all porterage tasks in a detailed and timely manner as well as to participate in creating experiential and memorable Raffles Hotel Singapore experiences for residents.Primary ResponsibilitiesManages All Porterage TasksSupervises and participates in the activities of the personnel in...
-
Raffles Hotel Singapore
1 week ago
Singapore BEACH ROAD HOTEL (1886) LTD. Full timeRoles & ResponsibilitiesThe Resident Bartender prepares mixes and serves drinks and beverages correctly to all guests. He/she engages with our guests during their visit, receives and serves orders and delivers accordance to Raffles Hotel Singapore service standards.We are hiring for the following outlets:Long Bar Raffles CourtyardPrimary...
-
Assistant Hotel Manager Training
3 days ago
Singapore 605 Marina Bay Sands Pte Ltd Full timeJob DescriptionWe are seeking a highly skilled and experienced Quality Assurance Lead - Hospitality to join our team at Marina Bay Sands. As a key member of our quality assurance department, you will be responsible for overseeing the development and implementation of quality standards across the hotel.Key Responsibilities:Oversee the development and...
-
Raffles Hotel Singapore
1 week ago
Singapore BEACH ROAD HOTEL (1886) LTD. Full timeRoles & ResponsibilitiesThe position is responsible for conducting all teams partaking in a guest's arrival and departure. The Lobby Manager also acts as the center of all communication and action during any irregular incident during a resident stays or guest visits.Primary ResponsibilitiesDelivers the Raffles Hotel Singapore Arrival and Departure...
-
Raffles Hotel Singapore
1 week ago
Singapore BEACH ROAD HOTEL (1886) LTD. Full timeRoles & ResponsibilitiesThe position is responsible for conducting all teams partaking in a guest’s arrival and departure. The Lobby Manager also acts as the center of all communication and action during any irregular incident during a resident stays or guest visits.Primary ResponsibilitiesDelivers the Raffles Hotel Singapore Arrival and Departure...
-
Hotel Management Professional
3 days ago
Singapore Grand Copthorne Waterfront Hotel Singapore Full timeWe are seeking an experienced Food Service Director to join our team at Grand Copthorne Waterfront Hotel Singapore. As a key member of our management team, you will be responsible for overseeing the operational aspects of our food and beverage outlets.Responsibilities:Outlet Management: Ensure that all outlets are managed efficiently, with a focus on...
-
Hotel Operations Manager
5 hours ago
Singapore JW Marriott Hotel Singapore South Beach Full time**Job Summary:**We are seeking a highly skilled and experienced Night Duty Manager to oversee the day-to-day operations of our front office on permanent night shift at JW Marriott Hotel Singapore South Beach.The successful candidate will work under the supervision of the Front of the House Manager, ensuring the smooth delivery of exceptional services to our...
-
Assistant Hotel Manager
1 week ago
Singapore NUVE HOLDINGS PTE. LTD. Full timeRoles & ResponsibilitiesJob SummaryResponsible in ensuring hotel operations smooth running and satisfying hotel guests' needs through attending to their enquiries and providing solutions and good customer service. Identify operation gaps and improve hotel review ratings across all OTA, TripAdvisor and social media.Duties and ResponsibilitiesOperations·...
-
Raffles Hotel Singapore
1 week ago
Singapore BEACH ROAD HOTEL (1886) LTD. Full timeRoles & ResponsibilitiesThe position is responsible to supervise and handle all porterage tasks in a detailed and timely manner as well as to participate in creating experiential and memorable Raffles Hotel Singapore experiences for residents.Primary ResponsibilitiesManages All Porterage Tasks Supervises and participates in the activities of the personnel...
-
Assistant Hotel Manager
1 week ago
Singapore NUVE HOLDINGS PTE. LTD. Full timeRoles & ResponsibilitiesJob SummaryResponsible in ensuring hotel operations smooth running and satisfying hotel guests’ needs through attending to their enquiries and providing solutions and good customer service. Identify operation gaps and improve hotel review ratings across all OTA, TripAdvisor and social media.Duties and ResponsibilitiesOperations·...
-
Raffles Hotel Singapore
1 week ago
Singapore BEACH ROAD HOTEL (1886) LTD. Full timeRoles & ResponsibilitiesThe Resident Bartender prepares mixes and serves drinks and beverages correctly to all guests. He/she engages with our guests during their visit, receives and serves orders and delivers accordance to Raffles Hotel Singapore service standards.We are hiring for the following outlets: Long Bar Raffles CourtyardPrimary...
-
Hotel Room Attendant
1 week ago
Singapore HOTEL YAN PTE. LTD. Full timeRoles & ResponsibilitiesHousekeeping daily duties include cleaning and sanitising toilets, showers/bathtubs, countertops, and sinks, making beds, and changing linens.Help to clean hotel lobby area, main entrance area, lobby toilet, public surrounding area, washing of windows, vacuuming and cleaning carpets in each guests floor area.Job brief:We are looking...
-
Hotel Room Attendant
1 week ago
Singapore HOTEL YAN PTE. LTD. Full timeRoles & ResponsibilitiesHousekeeping daily duties include cleaning and sanitising toilets, showers/bathtubs, countertops, and sinks, making beds, and changing linens.Help to clean hotel lobby area, main entrance area, lobby toilet, public surrounding area, washing of windows, vacuuming and cleaning carpets in each guests floor area.Job brief:We are looking...
-
Bell/Door Service Agent
1 week ago
Singapore SINGAPORE MARRIOTT TANG PLAZA HOTEL Full timeRoles & ResponsibilitiesJOB SUMMARYResponsible for the day-to-day services of the Concierge and Bell operations. Ensuring satisfaction and comfort of all guests, and also keeping up of the desk area. Always providing service with a smile.JOB DUTIES & RESPONSIBILITIES1. Assisting guests and patrons by opening their car doors in the absence of the Door Service...
-
Singapore WYNDHAM SINGAPORE HOTEL Full timeRoles & ResponsibilitiesReservations Executive / Assistant Reservations ManagerWe are looking for a dynamic and enthusiastic Reservations Executive or Assistant Reservations Manager to join our team. The role encompasses all aspects of reservations for the hotel. Reporting to the Director of Revenue, you will be responsible to maintain an accurate record of...
-
Singapore WYNDHAM SINGAPORE HOTEL Full timeRoles & ResponsibilitiesReservations Executive / Assistant Reservations ManagerWe are looking for a dynamic and enthusiastic Reservations Executive or Assistant Reservations Manager to join our team. The role encompasses all aspects of reservations for the hotel. Reporting to the Director of Revenue, you will be responsible to maintain an accurate record of...