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Training and Quality Assurance Specialist

1 week ago

Singapore Maybank Full time
Job Description:

As a Training and Quality Assurance Specialist at Maybank, you will play a crucial role in ensuring the delivery of high-quality training programs that meet the needs of our customers and employees. Your primary responsibility will be to develop and implement training solutions that enhance customer experience and service quality.

The ideal candidate will have a strong background in training and development, with excellent communication and interpersonal skills. You should be able to work effectively in a team environment and demonstrate a commitment to continuous learning and improvement.

Key Responsibilities:
  • Develop and deliver training programs that meet the needs of various stakeholders.
  • Conduct training needs analysis and identify areas for improvement.
  • Collaborate with cross-functional teams to ensure alignment with business objectives.
  • Maintain accurate records of training activities and performance metrics.


Requirements:

We are seeking a highly motivated and experienced professional who possesses the following qualifications:
  • Bachelor's degree in a related field (e.g., education, human resources, business administration).
  • Minimum 5 years of relevant experience in training and development, preferably in the banking industry.
  • Excellent communication and interpersonal skills.
  • Strong analytical and problem-solving skills.
  • Ability to work in a fast-paced environment and adapt to changing priorities.


What We Offer:

In return for your hard work and dedication, we offer a competitive salary and benefits package, including medical insurance, retirement plan, and paid time off.