Training and Quality Assurance Lead

15 hours ago


Singapore 605 Marina Bay Sands Pte Ltd Full time

About 605 Marina Bay Sands Pte Ltd

We are committed to delivering exceptional guest experiences.

Job Requirements

This role requires the ability to execute evaluations, manage tasks, and maintain quality standards. The Assistant Manager, Hotel Training & Quality Assurance will be responsible for conducting quality assurance analysis, planning certification projects, and performing administrative duties.

Key Responsibilities:

  • Executing Evaluations: Conduct thorough evaluations, applying standards and guidelines.
  • Quality Assurance Analysis: Review evaluation reports for accuracy, clarity, and consistency with departmental and industry standards.
  • Quality Assurance and Certification Planning: Schedule evaluations, lead certification projects, and coordinate with stakeholders.
  • Administrative and Communication Responsibilities: Maintain records, conduct daily briefings, and participate in departmental meetings.

Requirements:

  • Bachelor's degree in hospitality or related field.
  • At least 2 years of experience in quality assurance or managerial role, preferably in luxury or hospitality environment.
  • Strong understanding of quality standards, including familiarity with Forbes Travel Guide or similar luxury service standards.
  • Excellent communication skills and ability to provide constructive feedback.


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