Quality Assurance Manager

4 days ago


Singapore Resorts World Sentosa Full time

About the Role

We are seeking a highly skilled and experienced Quality Assurance Manager to join our Food & Beverage team at Resorts World Sentosa.

The ideal candidate will be responsible for leading and overseeing the quality assurance framework for Food & Beverage operations, ensuring excellence in food safety and quality standards across all touchpoints. They will work closely with senior leadership in Operations and Culinary Teams to develop and implement comprehensive policies and procedures that uphold the highest food quality standards and safe food handling practices across the organization.

Main Responsibilities

  • Oversee the design and execution of effective standards, policies, and procedures that govern quality control, proper food handling, sourcing, recipe specification adherence, and coordination with outsourced central production kitchens, food warehouses, and internal purchasing teams.
  • Develop, implement, and continuously improve the HACCP (Hazard Analysis and Critical Control Points) plan for the F&B department, ensuring strict adherence to food safety protocols and regular audits.
  • Lead the development and implementation of structured training and professional development programs, ensuring that all food handlers receive in-depth education on food handling, quality control, and food safety regulations.
  • Act as the primary point of contact for resolving food safety and quality issues across all restaurant operations, suppliers, and internal departments, driving cross-functional collaboration to ensure prompt solutions.

Requirements

  • Degree in Food Science, Food Technology, Microbiology, Chemistry or related disciplines with 10 years of related working experience in managerial role.
  • Advanced certificate in training and assessment certified (ACTA) preferred.
  • Possess WSQ Conduct Food Safety / Food Hygiene Audit preferred.
  • Able to understand and conduct food safety risk analysis.
  • Knowledge of food safety management systems (such as GMP, HACCP) would be an advantage.
  • Strong analytical and critical thinking skills.
  • Excellent written and spoken communication skills.


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