Advisor, Technical Support, Singapore Digital Technology
2 days ago
Advisor, Technical Support, Singapore Digital Technology
Become invested in the community
Join a global investment group and take pride in helping build a sustainable future.
At CDPQ:
We value your unique contribution to a world-class team.
We give you work that allows you to flourish and excel.
We offer opportunities to learn from experts who generously share their knowledge.
We are fully invested so that you can fulfil our mission every day.
Job Description
The office automation environment is an important aspect of CDPQ strategy evolution, whose goal is to be connected everywhere, at all times, to support the organization’s globalization and deploy tools to foster collaboration. This includes the evolution of workstations, managing office automation tools, collaboration, videoconference and telephony.
Reporting to the Director, Desktop Support and International Offices, as Advisor, Technical Support for the Singapore office, the incumbent provides support, maintenance and troubleshooting for computers, peripherals and software following established standards. The advisor contacts users, follows up on their requests and ensures they are completed. The advisor provides support to the Singapore office and other offices in the Asia-Pacific region.
What you will do
Ensure contact with users regarding their incidents
Analyze requests, diagnose and resolve software and hardware issues
Proactively follow up on requests and ensure communication with users
Install, configure, maintain, and relocate computers and peripherals
Participate in production deployments according to established standards
Document the problem resolution process for each intervention
Document installation and repair procedures
Participate in tasks related to various projects associated with the workstation
Provide basic training on tools
Provide on-call support outside of office hours
Follow up with suppliers for various initiatives
Act as the first point of contact for service requests related to equipment, software, applications, and network issues/Escalate high-priority issues to the director
Provide training and first-level technical support for all major business applications used by CDPQ employees
Responsible for IT onboarding of new hires and departures
Who you are
Ambition
Accountability
Openness
Collaboration
Team spirit and ease of communication
Ease and ability to advise
Tolerance for ambiguity, ability to simplify proposed solutions
Organizational skills, autonomy, and rigor
Initiative spirit
What you bring
Strong customer service skills with excellent interpersonal qualities
Minimum 5 years of experience as a desktop technician
Understanding of the reality of international support
Proficiency in English, both spoken and written
Ability to work under pressure
Strong problem-solving skills
Excellent knowledge of Windows, Office 365 (MacOS is an asset)
Organizational and responsibility skills, team spirit
Ability to install and move computer equipment as needed
Singapore citizen or Permanent Resident preferred
Feeling that my role is important. Having fun every day. Growing in step with my ambitions. Earning compensation that reflects my contribution. That’s the professional experience CDPQ offers
We carefully review each application and directly contact those selected for an interview.
CDPQ offers equal employment opportunities to everyone. Women, visible/ethnic minorities, Indigenous people and individuals with disabilities are all encouraged to apply. If you’re interested in this job and even if your application does not meet all the criteria, do not hesitate to apply or contact us
CDPQ is also committed to promoting equity, diversity and inclusion as key values and sees them as a source of enrichment and pride for all its employees. Please let us know if you require adopted measures for the recruiting process.
About us
We are a leading global institutional asset manager. We invest in major financial markets and the principal asset classes. To carry out our mission, we have teams of experts recruited from among the best in Quebec and around the world.
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