Automotive Technical Advisor

7 days ago


Singapore Volkswagen Group Singapore Full time
Job Description

The role of a Product Support Specialist at Volkswagen Group Singapore involves providing technical advisory and repair support to workshops and the dealer network. This includes monitoring and resolving technical queries and issues, as well as training technicians using accumulated data and knowledge from system analysis. The ideal candidate must have a strong passion for and technical knowledge in the automotive industry, with a commitment to continuous learning and upgrading of automotive technological skills and knowledge.

Main Responsibilities:
  • Provide advice and recommendations for service and technical processes.
  • Conduct active quality monitoring, technical data analysis, and reporting to management and manufacturers upon request.
  • Offer expertise in product safety and workshop campaigns.
  • Coordinate campaigns by providing information, clarification on new campaigns, and preparation steps.
  • Handle technical inquiries in the DISS system.
  • Proactively visit the workshop network to support and enhance diagnosis and repair procedures.
  • Collaborate with the Technical Support Team from HQ to address complex diagnostics/repair procedures.
  • Publish technical product information (TPIs).
  • Support technical questions regarding warranty claims.
  • Act as the Product Safety Coordinator by performing single-incident investigations (safety cases).
  • Maintain direct contact with customers to resolve technical-related matters.
  • Share and distribute technical information, knowledge, and expertise for brands under Volkswagen Group Singapore.
  • Conduct on-site training with technicians, emphasizing technology and repair quality.


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