Service Advisor
4 weeks ago
The future has many facets: for the courageous, it is opportunity.
The world is becoming increasingly digital, connected, but also more uncertain and volatile. Yet, the iconic German sports car brand Porsche sees this complex future as opportunity. “In the beginning I looked around and could not find quite the car I dreamed of. So I decided to build it myself.” With this aspiration, trailblazer Ferry Porsche set the guiding principles for Porsche now, and beyond – to be the brand for those who follow their dreams.Now, we dream a new future for automotive retail with our new venture, Porsche Singapore Pte. Ltd. Our mission: to enhance the way Porsche engages with customers and fans at every touchpoint, integrating digital solutions and transforming brand experiences in Singapore and the region.Join us on this trailblazing endeavour and be part of an agile team in an enriching environment. Porsche Singapore Pte. Ltd. offers long-term career prospects within the larger Porsche ecosystem, opportunities for personal development, and affirms fair hiring and remuneration policies.
Service Advisor
Porsche Singapore is seeking a customer-focused and detail-oriented Service Advisor to serve as the primary contact for our customers and workshop team, delivering exceptional, prompt, and seamless service while ensuring all automotive service and repair needs are met with professionalism and efficiency. The successful candidate will manage the entire service process, from initial customer contact to final vehicle delivery, ensuring that all services align with the brand’s high standards and foster a positive atmosphere that builds trust and ensures customer satisfaction.
- Handle customer interactions and service consultations by warmly welcoming customers, actively listening to and understanding their concerns, utilising diagnostic tools and software to accurately identify vehicle issues, and providing clear and concise explanations of services, repairs, and maintenance procedures, while also supporting customer enquiries.
- Manage the overall service workflow to ensure efficient service delivery, including scheduling appointments, preparing accurate job orders and cost estimates with necessary services, parts, and labour, closely monitoring progress, proactively updating customers on their vehicle status, and effectively communicating any additional service requirements with both customers and technicians.
- Identify opportunities to recommend additional services and products, such as extended warranties, service packages, accessories, special offers, and promotions, to encourage customer adoption and support the achievement of aftersales targets.
- Review completed jobs with technicians to ensure that no details are overlooked and all services meet Porsche and industry standards before vehicle handover, providing a thorough explanation of the completed work to customers to ensure their satisfaction.
- Accurately document all work performed, including parts and labour, to maintain complete repair records, while overseeing the billing process to ensure accurate invoicing.
- Follow up on customer satisfaction surveys and resolve any complaints or issues promptly and effectively, collaborating with various stakeholders and crafting responses to achieve customer satisfaction targets.
- Stay updated on the latest automotive technical advancements, industry best practices and service procedures for Porsche vehicles
Requirements
- Previous experience as an Automotive Service Advisor, particularly with a luxury car brand, is highly preferred.
- Proficiency in Dealership Management Systems and diagnostic tools.
- Detail-oriented with a positive attitude and a strong commitment to delivering a best-in class customer experience.
- Ability to work independently and collaboratively as part of a team, with excellent communication and interpersonal skills, and the ability to effectively interact with both internal and external stakeholders.
- Proactive, self-driven, with a strong learning mindset, Can-Do attitude, and the ability to prioritise and multitask efficiently.
- Possess a Class 3 Driving License with a minimum of 4 years of driving experience
- Ability for a 5.5 day work week
Submit your appplication here: https://apply.workable.com/porsche-asia-pacific/j/869D70688E/
Tell employers what skills you have
Sales Presentations
Sales
Troubleshooting
Aftersales
Customer Experience
Interpersonal Skills
Customer Contact
Invoicing
Customerfocused
Administrative Support
Customer Satisfaction
Scheduling
Personal Development
Customer Relations
-
Financial Service Advisor
3 days ago
Singapore Private Advertiser Full timeAbout the role Join as a Financial Service Advisor and play a vital role in helping our clients achieve their financial goals. As a Financial Service Advisor, you will be responsible for providing tailored financial planning and investment advice to our diverse client base. What you'll be doing Conduct in-depth financial assessments to understand...
-
Financial Service Advisor
3 days ago
Singapore Private Advertiser Full timeAbout UsWe are Private Advertiser, a leading financial services firm dedicated to helping individuals and businesses achieve their financial goals. With a strong commitment to innovation and client-centric service, we have established a reputation for excellence in the industry.Job DescriptionAs a Financial Service Advisor, you will play a vital role in...
-
Service Advisor
4 weeks ago
Singapore DICKSON AUTO CARE CENTRE PTE. LTD. Full timeRoles & ResponsibilitiesWe are looking for a Service Advisor to provide excellent customer service, diagnose vehicle issues accurately, and recommend appropriate repairs for optimal customer satisfaction.Why Join Us?Draw a basic salary + attractive commissions with every upselling case * conditions apply Room for self-development and career progression as a...
-
Service Advisor
2 weeks ago
Singapore DICKSON AUTO CARE CENTRE PTE. LTD. Full timeRoles & ResponsibilitiesWe are looking for a Service Advisor to provide excellent customer service, diagnose vehicle issues accurately, and recommend appropriate repairs for optimal customer satisfaction.Why Join Us?Draw a basic salary + attractive commissions with every upselling case * conditions apply Room for self-development and career progression as a...
-
Automotive Customer Service Advisor
4 weeks ago
Singapore MOTOSERV PTE. LTD. Full timeRoles & Responsibilities Join Our Team at Motoserv as Service Advisor Are you passionate about cars and enjoy helping people? Motoserv is looking for a Full Time Service Advisor to join our team and make a difference in the automotive service industryPosition: Service AdvisorLocation: Bukit Batok / NewtonWork Schedule: 6 days a week ( Monday - Sartudays...
-
Automotive Customer Service Advisor
2 weeks ago
Singapore MOTOSERV PTE. LTD. Full timeRoles & Responsibilities Join Our Team at Motoserv as Service Advisor Are you passionate about cars and enjoy helping people? Motoserv is looking for a Full Time Service Advisor to join our team and make a difference in the automotive service industryPosition: Service AdvisorLocation: Bukit Batok / NewtonWork Schedule: 6 days a week ( Monday - Sartudays...
-
Car Service Advisor
2 weeks ago
Singapore EUROKARS AUTO PTE. LTD. Full timeRoles & ResponsibilitiesAbout the roleAs a BMW Service Advisor at Eurokars Auto Pte Ltd, you will play a crucial role in delivering exceptional customer service to BMW owners. In this full-time position based in the West Region, you will be the primary point of contact for customers, ensuring their service and repair needs are met to the highest...
-
Automotive Customer Service Advisor
4 weeks ago
Singapore MOTOSERV PTE. LTD. Full timeRoles & Responsibilities Join Our Team at Motoserv as Service Advisor! Are you passionate about cars and enjoy helping people? Motoserv is looking for a Full Time Service Advisor to join our team and make a difference in the automotive service industry!Position: Service AdvisorLocation: Bukit Batok / NewtonWork Schedule: 6 days a week ( Monday - Sartudays...
-
Financial Services Advisor
1 day ago
Singapore PERSOLKELLY Singapore Pte Ltd (Formerly Kelly Services Singapore Pte Ltd) Full timeAs a Financial Services Advisor, you will be responsible for providing expert support and guidance to valued clients, helping them navigate banking services and products.You will play a key role in ensuring customer satisfaction, while also identifying opportunities to enhance services and products.This position offers a competitive salary with generous...
-
Customer Service Advisor
2 weeks ago
Singapore AUTOBACS VENTURE SINGAPORE PTE LTD Full timeRoles & ResponsibilitiesJob DescriptionConvert Showroom customers to Workshop sales. Vehicle intake and perform daily service sales of service product. Handle customer vehicle intake promptly for repairs and servicing. Administer all documentations regarding service costs, and vehicle history. Generate job orders base on customers' specifications. ...
-
Luxury Sales Advisor
7 days ago
Singapore Intbearing Full timeJob DescriptionWe are seeking a highly skilled and experienced Client Advisor to join our dynamic team. As a Client Advisor, you will be responsible for providing exceptional customer service, identifying client needs, and anticipating their future requests.You will work closely with our management team and colleagues to achieve sales targets and exceed...
-
Service Advisor
2 weeks ago
Singapore ASEANET MANPOWER CONSULTING PTE. LTD. Full timeRoles & ResponsibilitiesASEANet Manpower Consulting Is a boutique search firm and our founder and consultants have years of experience from various industry and businesses background. Our expertise include Executive Search, Permanent Placement , Career Transition and Talent Development.We connect outstanding people with the best Innovative Companies.ASEANet...
-
Customer Service Advisor
2 days ago
Singapore RECRUIT NOW SINGAPORE PTE. LTD. Full timeRoles & ResponsibilitiesOur client, a prominent MNC company specializing in the distribution of industrial equipment and the leasing of commercial vehicles in Singapore, is seeking for talents for the position of Customer Service Advisor.Working Location : North Singapore (Senoko Area) - Company bus available from Admiralty MRTWorking Hours : 5.25 Days...
-
Sales and Education Policy Advisor
7 days ago
Singapore Apple Inc. Full timeAbout this RoleWe are seeking a seasoned Sales and Education Policy Advisor to join our team in South Asia. This individual will serve as a trusted advisor to education leaders helping them transform teaching and learning with Apple products and services at scale.The ideal candidate will have 7+ years of experience in education technology sales, policy and...
-
Regulatory Advisor, Banking Services
6 days ago
Singapore Scotiabank Full time**Job Description:**We are seeking a Regulatory Advisor to join our Banking Services team in Singapore. As a key member of our Compliance function, you will play a crucial role in ensuring we operate within regulatory requirements.Responsibilities will include contributing to the overall success of the Compliance function in Singapore, working closely with...
-
Singapore This is an IT support group Full timeJob DescriptionWe are seeking a highly skilled Senior Immigration and Wealth Services Advisor to join our team. The successful candidate will have a strong ability to learn, excellent comprehension, and strong resistance to pressure.Key Responsibilities:Support senior consultants in delivering high-quality services to high-net-worth clientsMaintain business...
-
Independent Financial Advisor
2 weeks ago
Singapore DLXSG VENTURES Full timeRoles & ResponsibilitiesWhy IFA?Unlike tied-agents limited to a single institution's products, our Independent Financial Advisors legally compare solutions across 19 financial institutions. This empowers you to provide truly cost-effective and personalized financial advice to your clients. Expand your services with access to mortgage loan options from over...
-
Parts Advisor
2 weeks ago
Singapore FLINTEX CONSULTING PTE. LTD. Full timeRoles & ResponsibilitiesMain Purpose of the Job:The Parts Advisor (Parts Counter) sells parts over the counter and answer enquiries over the phone. He/she assists customers in selecting required parts in a friendly professional and efficient manner. Guaranteeing customer satisfaction and loyalty are top priorities. He/she is the main contact person to the...
-
Parts Advisor
2 weeks ago
Singapore FLINTEX CONSULTING PTE. LTD. Full timeRoles & ResponsibilitiesMain Purpose of the Job:The Parts Advisor (Parts Counter) sells parts over the counter and answer enquiries over the phone. He/she assists customers in selecting required parts in a friendly professional and efficient manner. Guaranteeing customer satisfaction and loyalty are top priorities. He/she is the main contact person to the...
-
Parts Advisor
4 weeks ago
Singapore FLINTEX CONSULTING PTE. LTD. Full timeRoles & ResponsibilitiesMain Purpose of the Job:The Parts Advisor (Parts Counter) sells parts over the counter and answer enquiries over the phone. He/she assists customers in selecting required parts in a friendly professional and efficient manner. Guaranteeing customer satisfaction and loyalty are top priorities. He/she is the main contact person to the...
