Senior Technical Support Coordinator
6 days ago
Salt Digital Recruitment is seeking a Senior Technical Support Coordinator for a 12-month extendable contract role. As the primary point of contact, you will be supporting Japan and Taiwan clients on product support.
Key Responsibilities:
• Manage customer support on product management escalations via phone calls
• Develop robust relationships with Pixel partners' support teams to understand their needs
• Collaborate with internal teams to identify fixes and resolve partner escalations
• Spearhead special projects/initiatives that enhance the phone experience and reduce support burden on partners and customers
• Handle day-to-day support escalations from partners and monitor top customer issues and support metrics
Requirements:
• 3 to 5+ years of work experience in managing client relationships via sales or customer support
• Proven experience in consumer hardware support
• Strong leadership skills with ability to manage complex projects with multiple stakeholders
• Fluency in English and Mandarin to effectively communicate with partners
• Excellent problem-solving, strategic and analytical skills to draw insights from data and drive recommended actions
• Experience working with hardware partners on consumer electronics products
What We Offer:
• Opportunity to work with a leading recruitment agency in the digital space
• Chance to develop your technical support skills in a fast-paced environment
• Collaborative team atmosphere with experienced professionals
• Professional development opportunities to enhance your career growth
Job Details:
• Job Reference: JO Salary: Negotiable
• Job Start Date: To be discussed
• Job Industries: Technology
• Job Locations: Singapore
• Job Types: Contract
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