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Customer Service Representative

2 weeks ago

Singapore beBeeService Full time

Job Opportunity

We are seeking a Customer Service Representative to join our team. The ideal candidate will have excellent communication skills, both written and verbal, and previous experience in customer service or a similar role is preferred.

Key Responsibilities:

  • Customer Interaction:
    • Handle inbound and outbound telephone calls in a professional and friendly manner.
    • Respond to inquiries via email promptly, ensuring all queries are resolved efficiently.
    • Provide information regarding appointments or issues, addressing any concerns with empathy and clarity.
    • Maintain a positive, helpful attitude in all interactions with customers.
  • Administrative Support:
    • Perform general administrative tasks as assigned, including data entry, filing, and document management.
    • Update and assist in processing requests as needed.
    • Assist in the preparation of reports, tracking inquiries, and maintaining a log of communication activities.
    • Ensure information of customers is accurately recorded in the system.
  • Issue Resolution:
    • Act as a liaison between callers and internal departments to resolve issues or concerns.
    • Escalate unresolved issues to the appropriate department or supervisor for further assistance.
    • Follow up on requests to ensure satisfaction and timely resolution.

Requirements:

  • Minimum diploma in any discipline.
  • Strong communication skills, both written and verbal.
  • Previous experience in customer service or a similar role is preferred.
  • Proficient in Microsoft Office Suite (Word, Excel, Outlook).
  • Strong problem-solving skills with a keen attention to detail.
  • Excellent organizational skills and ability to prioritize tasks.
  • A positive, proactive attitude with a focus on customer satisfaction.
  • Ability to work independently and as part of a team.
  • Availability to work the duration of the temporary position.
  • Entry-level candidates are welcome to apply.
  • Prefer to have experience handling customer inquiries via phone and email.