LMS Executive

2 weeks ago

Singapore AT-SUNRICE GLOBALCHEF ACADEMY PTE. LTD. Full time
Roles & Responsibilities

Job Purpose:

The LMS Executive is responsible for the administration, configuration, and technical support of the Learning Management Systems—Teamie (Academy) and Blackboard (University). The role includes troubleshooting LMS-related issues, supporting learning material management, and working closely with faculty and operations teams to ensure smooth delivery of academic programs.

Key Responsibilities:

A. LMS Administration (Teamie & Blackboard)

  • Add and update student batches based on intakes and academic calendars.
  • Upload or copy course content, including Articulate modules, recipes, PowerPoints, and TL2 videos.
  • Set up course shells and ensure course pages are accessible and complete prior to term starts.
  • Manage user roles, permissions, and enrollments for students, instructors, and staff.
  • Monitor system performance and liaise with IT or external vendors to resolve issues.

B. LMS Troubleshooting & Support

  • Assist in troubleshooting issues raised by faculty, student services
  • Provide direct support to faculty and students experiencing problems using the LMS.
  • Log support tickets to Teamie Support when needed for resolution.
  • Upload updates and fixes into the LMS based on internal or vendor guidance.

C. Learning Materials Management

  • Plot Master Batches for new programs, ensuring Articulate Modules, Recipes, PPTs, and TL2 videos are properly uploaded and linked.
  • Actively managing materials for ongoing batches
  • Assist in saving, organizing, compiling, and updating learning materials.
  • Handle academic projects such as locating and uploading missing materials (e.g., recipes, PPTs, TL2 videos).

D. Training & Documentation

  • Conduct training for instructors and staff on using Teamie and Blackboard effectively.
  • Create and maintain user guides, FAQs, and process documentation for internal use.
  • Support onboarding of new faculty or administrative staff with LMS responsibilities.

E. Reporting & Analytics

  • Generate reports on course usage, student progress, completion rates, and engagement.
  • Share insights with faculty and leadership to drive academic and operational improvements.

F. Collaboration & Projects

  • Collaborate with Faculty and Curriculum teams to continuously improve the digital delivery of course materials.
  • Participate in special projects related to LMS optimization, digital learning, and system integration.

Qualifications & Skills:

  • Diploma or Degree in Information Technology, Educational Technology, Instructional Design, or a related field.
  • Experience with Teamie, Blackboard, or similar LMS platforms is preferred.
  • Strong organizational and troubleshooting skills with a customer-service mindset.
  • Familiarity with uploading multimedia and interactive content (e.g., Articulate modules, video lectures).
  • Excellent communication skills and the ability to train and support users across departments.
  • High attention to detail with the ability to manage multiple priorities and deadlines.
Tell employers what skills you have
Recipes
Excellent Communication Skills
Leadership
Troubleshooting
Microsoft Excel
Multimedia
System Integration
Administration
Information Technology
Attention to Detail
Educational Technology
Articulate
Learning Management
Instructional Design
Materials Management
Technical Support

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