Executive/Senior Executive, Learning Management System, SMUA
5 days ago
Responsibilities
This position is for SMU Academy (SMUA).
Ensuring accurate and timely creation of classroom/webinar sessions in the LMS prior to course commencement.
Ensuring the accurate assignment of courses and learning components of enrolled learners in the LMS.
Ensuring the assessment results in the LMS are properly synced with participants accounts.
Managing Zendesk tickets and addressing root causes of LMS-related issues.
Managing onboarding and offboarding processes for Ops Cluster staff pertaining to the LMS and TMS.
Supporting operational activities and processes related to the LMS and TMS.
Supporting stakeholders (e.g., Shared Services, Pillars, IPM staff) and learners to resolve LMS-related issues.
Assist with running Academy courses, with flexible compensation for any after-hours work, typically 2-4 times a year.
Other duties as assigned.
Qualifications
Degree or Diploma holder with at least 2 years of relevant experience.
Self-driven, resourceful, and adaptable to changes well.
Meticulous, analytical and detail-oriented.
Strong written and verbal communication skills.
Able to work collaboratively with others.
Service-oriented mindset.
Familiarity with LMS, TMS, Zendesk, Python, and Microsoft Power Automate will be advantageous.
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