Collections Recovery Supervisor

Overview
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Collections Recovery Supervisor
role at
Citi .
The Recovery Sr Supervisor provides leadership and supervisory responsibility for medium-sized operational/administrative team(s) of clerical/support employees. It requires a good understanding of procedures and concepts within the own technical/subject area and basic knowledge of other areas to understand how they relate to the own area. It includes developing process efficiencies to support unit objectives and applying a basic conceptual/practical grounding in policies as they apply to the business. Strong communication and diplomacy skills are required to exchange potentially complex/sensitive information. The role typically deals with variable issues with broader business impact and influences decisions through advice, counsel, and joint accountability for volume, quality, and timeliness of end results. It does not have direct responsibility for financial or resource planning and largely affects the own team and closely related work teams. This position carries full supervisory responsibilities, including performance evaluation, compensation, hiring, disciplinary actions, and directing daily tasks.
Responsibilities
Supervises a medium team who are responsible for Aged Debt (Recovery).
Typically supervises a particular post-charge-off stage of Default Operations such as Foreclosure or Bankruptcy.
Unit may be involved in the repossession or foreclosure process and may be responsible for the disposal of repossessed or foreclosed assets.
Unit may be responsible for managing a large segment of "bad debt" portfolios (i.e., probate & bankruptcy accounts).
Develops and implements policies and procedures to provide for more efficient Recovery processes.
Typically deals with variable recovery issues with potentially broader business impact.
Influences decisions through advice, counsel, facilitating services to others or through joint accountability for volume, quality and timeliness of end results.
Evaluates subordinates' performance and makes recommendations for pay increases, promotions, terminations, etc.
Applies good understanding of procedures and concepts within own area and a basic knowledge of how own area integrates with other areas.
Makes evaluative judgments to solve problems based on analysis of factual information; resolves problems by identifying and selecting solutions through acquired technical experience and precedents.
Ensures the quality of tasks provided by self and others on the team.
Impacts the team and closely related work teams by influencing decisions through advice or facilitating services; accountable for end results.
Developed communication to exchange ideas and potentially complex or sensitive information.
May act as backup for manager.
Fulfilling the clients' necessities while providing an exceptional client experience is the expected behavior and will be measured by specific metrics.
Appropriately assess risk when business decisions are made, driving compliance with applicable laws, rules and regulations, and safeguarding Citi, its clients and assets.
Qualifications
2-5 years experience in a related role with previous people management experience
Education
Bachelor's/University degree or equivalent experience
This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.
Job Family Group: Operations - Collections Default
Job Family: Recovery/Write-offs
Time Type: Full time
Employment type: Full-time
Most Relevant Skills: Please see the requirements listed above.
Other Relevant Skills: For complementary skills, please see above and/or contact the recruiter.
Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity, Accessibility at Citi. View Citi's EEO Policy Statement and the Know Your Rights poster.
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