Collections and Recovery Team Manager Sg

4 days ago

Singapore CIMB Group Full time

**Responsibilities**:

- Plan daily work allocation and account assignment amongst Collections & Recovery (Commercial) Specialists
- Provide guidance to the team on resolving complex cases
- Train the team to improve on collections skills and knowledge
- Ensure work processes are effectively executed and in compliance with all legal and regulatory requirements
- Recommend enhancement and process improvement within the team, where appropriate
- Review daily delinquency numbers, team’s submissions for legal actions, DRP, repayment arrangements, composite settlement, ESG claims, etc.
- Review all waivers and maintenance form instructions before DA approval
- Provide daily/monthly/adhoc statistic and MIS to support management reporting and analysis of portfolio assigned to the team
- Liaise with SME Team and other BU on matters relating to collections accountsAssist to perform UAT for system enhancement/implementation

**Requirements**:
**Qualifications**:
Degree/ Diploma

Relevant Work Experience
- At least 7 years of credit collections & recovery experience, of which minimum 2 years at supervisory levelExperience in Credit/Risk/Collections in banks or financial institutions

Competencies/Skills
- Strong knowledge in collections management, i.e., in all stages of collections process including disposal of properties
- Strong knowledge in Collections MIS Reporting & Analytics
- Strong communication and interpersonal skills
- Good knowledge in Banking Operating Systems and Collections System

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