
Executive / Senior Executive, Collection & Recovery
5 days ago
Job Description:
Manage hardcore accounts to meet the performance targets in terms of amount recovered and prevent accounts from triggering non-performing loans and write-offs.
Contact customers to negotiate repayment and drive service standards.
Provide appropriate remedial actions, including reviewing the accounts with effective repossession and legal actions for recovery of debt and minimizing losses.
Negotiate with debtors for acceptable repayment plans and composite payments.
Resolve customer issues or complaints within stipulated timeframes.
Work and collaborate with the team to achieve team goals and performance targets.
Required Skills:
At least 3-5 years of high volume retail collection experience, preferably in secured recovery.
Knowledge of collections, legal procedures, and litigation processes.
Meticulous, with strong attention to detail; goal and result-oriented.
Prompt in follow-up.
Good written and communication skills.
A good team player.
* Please note that only shortlisted candidates will be notified.
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