Night Command Center Controller

**Key Responsibilities**: - Monitoring and managing all incoming communications and ensuring timely responses or escalations as necessary - Coordinating assignments and tasks, both locally and regionally, to optimize workflow - Attendance monitoring - Handling incidents according to established protocols, coordinating with relevant stakeholders to resolve...

**Your background** - Experience in Major Incident Management - Familiarity with Command Center tools (Remedy, Mattermost, NEWS, Bridgeboard, Chatalyst, myCTO) - Familiarity with technology infrastructure (Windows, Unix, Cloud, Data Center, among others) - Familiarity with ITIL service operations processes in both Incident Management and Problem Management -...

**Position Title: Command Center Analyst I** **Location: Singapore** **Your role** The Command Center Analyst - I is responsible for the day-to-day monitoring of network and infrastructure operations. Provides customer service, troubleshooting, as well as incident escalation for all internal and external customers contacting the Global Command Center. The...

**Position Title: Command Center Analyst II** **Location: Singapore** **Your role** The Global Command Center Analyst - II is responsible for the day-to-day monitoring of network and infrastructure operations. Provides customer service, troubleshooting, as well as incident escalation for all internal and external customers contacting the Global Command...

Roles & Responsibilities Position Title: Command Center Analyst I Location: Singapore Your role The Command Center Analyst – I is responsible for the day-to-day monitoring of network and infrastructure operations. Provides customer service, troubleshooting, as well as incident escalation for all internal and external customers contacting the Global Command...

Position Title: Command Center Analyst I Location: Singapore Your role The Command Center Analyst – I is responsible for the day-to-day monitoring of network and infrastructure operations. Provides customer service, troubleshooting, as well as incident escalation for all internal and external customers contacting the Global Command Center. The role is...

**Position Title: Command Center Analyst II** **Location: Singapore** **Your role** The Command Center Analyst - II is responsible for the day-to-day monitoring of network and infrastructure operations. Provides customer service, troubleshooting, as well as incident escalation for all internal and external customers contacting the Global Command Center....

**Your background** - IT risk/audit experience preferably in Banking/FI domain - Bachelor’s degree in IT, minimum 10 plus years of experience, industry certifications (CISA, CISM, COBIT foundation, etc) preferred. - Relevant experience in executing risk initiatives within a tech risk function, compliance or technology audit role - Experience in leading...

Duties and Responsibilities: Monitoring and Coordination: Constantly monitor multiple systems, including surveillance cameras, alarms, radio communications etc. Provide 1st level desktop, network and application support. Emergency Response: Respond promptly to emergencies, incidents, or alarms by assessing the situation, dispatching appropriate personnel or...

Roles & Responsibilities This role is responsible for the day-to-day monitoring of network and infrastructure operations. You will deliver excellent customer service, troubleshoot issues, and escalate incidents for internal and external stakeholders contacting the Command Center. This is a shift-based role, requiring flexibility for rotating schedules. What...