Command Center Analyst I
18 hours ago
Position Title: Command Center Analyst I Location: Singapore Your role The Command Center Analyst – I is responsible for the day-to-day monitoring of network and infrastructure operations. Provides customer service, troubleshooting, as well as incident escalation for all internal and external customers contacting the Global Command Center. The role is shift based and may be required to work on a rotating schedule. What you’ll do Provide Tier I network and customer service support for mission critical 24/7 Data Centers Participate in the weekly 24/7 on-call schedule Provide proactive and reactive assistance to all external customers Provide support for the DLR network environment including problem solving, ability to take ownership of unfamiliar tasks and problems and see through to completion or elevate as needed. Receive, triage and action incoming phone calls, emails and portal tickets from internal and external customers Detects and analyze alarms to provide basic fault isolation and troubleshooting, escalating to Tier II, Tier III and management if necessary. Generate and publish internal and external customer notifications and updates relative to Incidents, Maintenance and Advisories specific to site or regional impact Prioritize work properly to meet established KPI measures and commitments. Responsible for Customer and Internal Updates Establish effective lines of communication with Tier II, Tier III and management to ensure cases are flagged that require immediate attention. Thorough documentation of incident, maintenance and problem details in near real-time. Ensure SLA’s are met as per customer agreement. Maintain and update current knowledge and skills through internal and external training, continuing education and professional associations What you’ll need 1 year of experience working in a 24/7 Network Operation Center, Contact Center or equivalent 1 year of Data Center experience Basic knowledge of BMS systems Basic knowledge of Data Center infrastructure 1 year of experience providing customer service or technical support or equivalent Excellent written and oral communication skills, able to engage with colleagues and customers Ability to multi-task and prioritize job requirements Strong follow-through and initiative to stay with issues until they are resolved Discipline and commitment to meet deadlines. Self-motivated and able to work on issues independently with limited supervision Effective organizational skills and attention to detail. Basic skill in Microsoft Operating Systems, Office Suite and Visio. Strong analytical and problem-solving skills. #J-18808-Ljbffr
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Command Center Analyst I
17 hours ago
Singapore DIGITAL INVESTMENT MANAGEMENT PTE. LTD. Full timePosition Title: Command Center Analyst I Location: Singapore Your role The Command Center Analyst – I is responsible for the day-to-day monitoring of network and infrastructure operations. Provides customer service, troubleshooting, as well as incident escalation for all internal and external customers contacting the Global Command Center. The role is...
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Command Center Analyst I
2 weeks ago
Singapore Digital Realty Full timeJob Description Join to apply for the Command Center Analyst I role at Digital Realty . Location Singapore Your role The Command Center Analyst – I is responsible for the day-to-day monitoring of network and infrastructure operations. Provides customer service, troubleshooting, as well as incident escalation for all internal and external customers...
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Command Center Analyst I
4 days ago
Singapore Digital Realty Full timeOverview Location: Singapore Position Title: Command Center Analyst I Job Responsibilities Provide Tier I network and customer service support for mission-critical 24/7 data centers. Deliver both proactive and reactive support to internal and external customers. Support DLR’s network environment by troubleshooting issues, owning unfamiliar tasks through to...
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Global Command Center Analyst
1 week ago
Singapore PERSOLKELLY SINGAPORE PTE. LTD. Full timeGlobal Command Center Analyst (Shift-Based Role)We are seeking a Global Command Center Analyst to support day-to-day monitoring of network and infrastructure operations. This role requires a strong focus on customer service, issue troubleshooting, and incident escalation for both internal and external stakeholders. The position operates on a 12-hour rotating...
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Command Center Analyst II
1 week ago
Singapore Digital Realty Full time $90,000 - $120,000 per yearPosition Title: Command Center Analyst IILocation: SingaporeYour roleThe Command Center Analyst – II is responsible for the day-to-day monitoring of network and infrastructure operations. Provides customer service, troubleshooting, as well as incident escalation for all internal and external customers contacting the Global Command Center. This position is...
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Incident Response Analyst
1 week ago
Singapore PERSOL SINGAPORE PTE. LTD. Full timeLoyang Location As Command Center Operation Analyst, you will be responsible for real-time monitoring and support of mission‐critical data center infrastructure and network operations. This role involves Level 1 troubleshooting, incident escalation, and customer service for internal and external stakeholders. The ideal candidate will demonstrate strong...
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Command Center Operator
4 days ago
Singapore SECURITY & RISK SOLUTIONS PTE. LTD. Full timeEnsure all communications in the company is monitored and managed - Coordination of assignments locally and regionally - Attendance monitoring - Incident handling - Management of Command Center data **Job Requirements** - PLRD licensed (Minimum SSO) - Able to work in a team - Able to write and speak English **Working Experience**: - At least 1 year in -...
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Command Center Operator
1 week ago
Singapore SECURITY & RISK SOLUTIONS PTE. LTD. Full timeMonitoring and managing all incoming communications and ensuring timely responses or escalations as necessary - Coordinating assignments and tasks, both locally and regionally, to optimize workflow - Attendance monitoring - Handling incidents according to established protocols, coordinating with relevant stakeholders to resolve issues promptly - Management...
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Singapore Millennium Management, LLC Full timeEnterprise Command Center Operations Engineer Enterprise Command Center Operations Engineer The Enterprise Command Center (ECC) is Millennium's first line of defense and first response against Infrastructure disruptions and failures. The team's goal is to react quickly, efficiently and effectively in order to maximize uptime of systems and minimize trading...
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Night Command Center Controller
17 hours ago
Singapore Reachfield Security & Safety Management Full timeNight Command Center Controller (Security Guards Agency)Reachfield Security & Safety Management – Tanjong Pagar Reachfield Security is an established local Security Services Company (Supply Security Officers & Security System). We supply security personnel & systems to Shopping centers, Factories, Office Buildings, Apartments, Schools, etc. We are looking...
