Command Center Analyst I
8 hours ago
Position Title: Command Center Analyst I Location: Singapore Your role The Command Center Analyst – I is responsible for the day-to-day monitoring of network and infrastructure operations. Provides customer service, troubleshooting, as well as incident escalation for all internal and external customers contacting the Global Command Center. The role is shift based and may be required to work on a rotating schedule. What you’ll do Provide Tier I network and customer service support for mission critical 24/7 Data Centers Participate in the weekly 24/7 on-call schedule Provide proactive and reactive assistance to all external customers Provide support for the DLR network environment including problem solving, ability to take ownership of unfamiliar tasks and problems and see through to completion or elevate as needed. Receive, triage and action incoming phone calls, emails and portal tickets from internal and external customers Detects and analyze alarms to provide basic fault isolation and troubleshooting, escalating to Tier II, Tier III and management if necessary. Generate and publish internal and external customer notifications and updates relative to Incidents, Maintenance and Advisories specific to site or regional impact Prioritize work properly to meet established KPI measures and commitments. Responsible for Customer and Internal Updates Establish effective lines of communication with Tier II, Tier III and management to ensure cases are flagged that require immediate attention. Thorough documentation of incident, maintenance and problem details in near real-time. Ensure SLA’s are met as per customer agreement. Maintain and update current knowledge and skills through internal and external training, continuing education and professional associations What you’ll need 1 year of experience working in a 24/7 Network Operation Center, Contact Center or equivalent 1 year of Data Center experience Basic knowledge of BMS systems Basic knowledge of Data Center infrastructure 1 year of experience providing customer service or technical support or equivalent Excellent written and oral communication skills, able to engage with colleagues and customers Ability to multi-task and prioritize job requirements Strong follow-through and initiative to stay with issues until they are resolved Discipline and commitment to meet deadlines. Self-motivated and able to work on issues independently with limited supervision Effective organizational skills and attention to detail. Basic skill in Microsoft Operating Systems, Office Suite and Visio. Strong analytical and problem-solving skills. #J-18808-Ljbffr
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Command Center Analyst I
1 week ago
Singapore DIGITAL INVESTMENT MANAGEMENT PTE. LTD. Full time**Position Title: Command Center Analyst I** **Location: Singapore** **Your role** The Command Center Analyst - I is responsible for the day-to-day monitoring of network and infrastructure operations. Provides customer service, troubleshooting, as well as incident escalation for all internal and external customers contacting the Global Command Center. The...
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Command Center Analyst I
1 week ago
Singapore DIGITAL INVESTMENT MANAGEMENT PTE. LTD. Full timeRoles & Responsibilities Position Title: Command Center Analyst I Location: Singapore Your role The Command Center Analyst – I is responsible for the day-to-day monitoring of network and infrastructure operations. Provides customer service, troubleshooting, as well as incident escalation for all internal and external customers contacting the Global Command...
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Command Center Analyst Ii
1 week ago
Singapore DIGITAL INVESTMENT MANAGEMENT PTE. LTD. Full time**Position Title: Command Center Analyst II** **Location: Singapore** **Your role** The Global Command Center Analyst - II is responsible for the day-to-day monitoring of network and infrastructure operations. Provides customer service, troubleshooting, as well as incident escalation for all internal and external customers contacting the Global Command...
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Command Center Analyst Ii
2 days ago
Singapore Digital Realty Full time**Position Title: Command Center Analyst II** **Location: Singapore** **Your role** The Command Center Analyst - II is responsible for the day-to-day monitoring of network and infrastructure operations. Provides customer service, troubleshooting, as well as incident escalation for all internal and external customers contacting the Global Command Center....
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Command Center Analyst
1 week ago
Singapore PERSOL SINGAPORE PTE. LTD. Full timeRoles & Responsibilities This role is responsible for the day-to-day monitoring of network and infrastructure operations. You will deliver excellent customer service, troubleshoot issues, and escalate incidents for internal and external stakeholders contacting the Command Center. This is a shift-based role, requiring flexibility for rotating schedules. What...
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Command Center Operator
4 days ago
Singapore SECURITY & RISK SOLUTIONS PTE. LTD. Full time**Key Responsibilities**: - Monitoring and managing all incoming communications and ensuring timely responses or escalations as necessary - Coordinating assignments and tasks, both locally and regionally, to optimize workflow - Attendance monitoring - Handling incidents according to established protocols, coordinating with relevant stakeholders to resolve...
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Assistant Vice President, Command Center
1 week ago
Singapore Bank of America Full time**Your background** - Experience in Major Incident Management - Familiarity with Command Center tools (Remedy, Mattermost, NEWS, Bridgeboard, Chatalyst, myCTO) - Familiarity with technology infrastructure (Windows, Unix, Cloud, Data Center, among others) - Familiarity with ITIL service operations processes in both Incident Management and Problem Management -...
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Night Command Center Controller
7 hours ago
Singapore Reachfield Security & Safety Management Full timeNight Command Center Controller (Security Guards Agency)Reachfield Security & Safety Management – Tanjong Pagar Reachfield Security is an established local Security Services Company (Supply Security Officers & Security System). We supply security personnel & systems to Shopping centers, Factories, Office Buildings, Apartments, Schools, etc. We are looking...
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Command Center Risk Manager, CTO
1 week ago
Singapore Bank of America Full time**Your background** - IT risk/audit experience preferably in Banking/FI domain - Bachelor’s degree in IT, minimum 10 plus years of experience, industry certifications (CISA, CISM, COBIT foundation, etc) preferred. - Relevant experience in executing risk initiatives within a tech risk function, compliance or technology audit role - Experience in leading...
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Singapore Pure Storage Full time**BE PART OF BUILDING THE FUTURE.** What do NASA and emerging space companies have in common with COVID vaccine R&D teams or with Roblox and the Metaverse? The answer is data, - all fast moving, fast growing industries rely on data for a competitive edge in their industries. And the most advanced companies are realizing the full data advantage by partnering...