Command Center Operator

**Position Title: Command Center Analyst II** **Location: Singapore** **Your role** The Global Command Center Analyst - II is responsible for the day-to-day monitoring of network and infrastructure operations. Provides customer service, troubleshooting, as well as incident escalation for all internal and external customers contacting the Global Command...

**Position Title: Command Center Analyst I** **Location: Singapore** **Your role** The Command Center Analyst - I is responsible for the day-to-day monitoring of network and infrastructure operations. Provides customer service, troubleshooting, as well as incident escalation for all internal and external customers contacting the Global Command Center. The...

Roles & Responsibilities Position Title: Command Center Analyst I Location: Singapore Your role The Command Center Analyst – I is responsible for the day-to-day monitoring of network and infrastructure operations. Provides customer service, troubleshooting, as well as incident escalation for all internal and external customers contacting the Global Command...

**Position Title: Command Center Analyst II** **Location: Singapore** **Your role** The Command Center Analyst - II is responsible for the day-to-day monitoring of network and infrastructure operations. Provides customer service, troubleshooting, as well as incident escalation for all internal and external customers contacting the Global Command Center....

**Your background** - Experience in Major Incident Management - Familiarity with Command Center tools (Remedy, Mattermost, NEWS, Bridgeboard, Chatalyst, myCTO) - Familiarity with technology infrastructure (Windows, Unix, Cloud, Data Center, among others) - Familiarity with ITIL service operations processes in both Incident Management and Problem Management -...

This position is a Service Operations role within the Digital Command Center (DCC) that will support the following areas in Service Operations: Major Incident Management, Change Management, Incident Management, Problem Management, Continuous Service Improvement, Event Management, ITSM projects and Operational Service Metrics. This role reports into the...

**Your background** - IT risk/audit experience preferably in Banking/FI domain - Bachelor’s degree in IT, minimum 10 plus years of experience, industry certifications (CISA, CISM, COBIT foundation, etc) preferred. - Relevant experience in executing risk initiatives within a tech risk function, compliance or technology audit role - Experience in leading...

Roles & Responsibilities This role is responsible for the day-to-day monitoring of network and infrastructure operations. You will deliver excellent customer service, troubleshoot issues, and escalate incidents for internal and external stakeholders contacting the Command Center. This is a shift-based role, requiring flexibility for rotating schedules. What...

**Your background** Position’s **essential** requirements - Must have a minimum of two years’ experience in handling computers with basic IT skills in MS office. - At least Diploma / GCE ‘A’ Levels or equivalent professional qualifications (exception applies for ‘O’ Level applicants with experience) - Have strong analytical ability and possess...

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