Technical Solutions Manager

4 days ago

Singapore beBeeSolutions Full time

Job Title: ServiceNow Technical Solutions Manager

Veracity is a forward-thinking organization that tackles business challenges by developing innovative digital solutions. We are one of ServiceNow's largest and fastest-growing Elite services partners, and due to our rapid growth, we need an experienced ServiceNow Technical Solutions Manager.

The ideal candidate will be responsible for applying cutting-edge technical solutions to business processes, maintaining applications, consulting with business analysts and/or project managers to develop technical solutions, designing and implementing complex workflows, performing pre-implementation training, and providing post-implementation support.

We believe in fostering a culture where exceptional people thrive. Our team members are global go-getters, and we value open, honest, early communication. We respect and value our employees, offering competitive compensation packages based on experience and the market.

Key Responsibilities:
  • Develop and implement comprehensive ServiceNow solutions
  • Collaborate with cross-functional teams to deliver high-quality technical solutions
  • Design and configure ServiceNow applications, including TSM Pro, ITSM Pro, HRSD, ITOM Pro, SAM Pro, HAM Pro, ITBM Pro, Security Operations, GRC, FSM Pro, and CSM Pro
  • Implement secure system environments and maintain data integrity
  • Provide technical consultation to clients on ServiceNow best practices for implementations and ongoing operations
  • Lead and govern end-to-end ServiceNow implementations, migrations, and transformation projects using onshore, offshore, and nearshore models
  • Establish enterprise-wide best-practices and thought leadership in Service Management, Service Integration and Management, Intelligent Automation Platform, and Robotic Process Automation
Required Skills and Qualifications:
  • 5+ years of ServiceNow development experience and 3+ years of Solution Architect role
  • Configuration experience in ServiceNow modules, including IM, CM, PM, SRM, KM, Release Management, Event Management, Configuration Management, and Asset Management
  • ServiceNow certifications, including Administrator and Developer or Implementation Specialist
  • Bachelor's Degree in Computer Science, Information Systems, or related field or 4-6 years of equivalent work experience
  • Development experience in areas such as Business Rules, Access Control Rules, Script Includes, Script Actions, UI Actions, UI Scripts, UI Policy, Data Policy, Client Scripts, UI Macros, Jelly, Web Services, Glide Record, Glide AJAX, Workflows, JSON, Encryption Plugin, Notification, Reporting, Discovery, Integration, SSO, MID Server, LDAP
Benefits:
  • Competitive compensation package
  • Opportunity to work with a dynamic team
  • Professional growth and development
Others:
  • Strong interpersonal and oral communication skills
  • High level of expertise in multiple system environments
  • Proven problem-solving abilities and strong attention to detail and quality work output
  • Domain Separation Experience
  • Front End Technologies: HTML, JSTL, DHTML, JavaScript, CSS, XML, XSL, XSLT

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