Business Operations Manager

2 days ago

Singapore LHN PARKING PTE. LTD. Full time

We are looking for a Business Operations Manager to lead daily operations across our parking facilities, ensuring top performance, customer satisfaction, and profitability. This role involves managing staff, systems, finances, and strategic initiatives to drive efficiency and high-quality service across all car park locations. The ideal candidate is a strong leader, data-driven, and experienced in operations management, vendor coordination, and compliance with local parking regulations.

Key Responsibilities:

Operational Management

  • Oversee day-to-day operations across multiple car park sites to ensure smooth functioning.
  • Implement and monitor Standard Operating Procedures (SOPs) for parking operations, cash collection, maintenance, and customer service.
  • Coordinate with site supervisors, attendants, and technical teams to ensure service reliability and minimal downtime.
  • Monitor utilisation rates, occupancy, and revenue performance across sites.

Team Leadership

  • Recruit, train and coach parking staff.
  • Conduct performance reviews and foster a culture of accountability and service excellence.

Financial Oversight

  • Develop and manage operating budgets, cost controls, and monthly reporting.
  • Identify revenue enhancement opportunities (e.g., dynamic pricing, promotions, partnerships).
  • Track KPIs such as occupancy rates, collection efficiency, and customer satisfaction.

Customer & Stakeholder Engagement

  • Handle customer complaints and resolve conflicts professionally.
  • Maintain strong relationships with tenants, landlords, property managers, and corporate clients.
  • Lead outreach and sales initiatives to maximize occupancy and revenue.

Strategic Planning

  • Develop and implement operational policies and procedures.
  • Lead projects such as process improvements.

Qualifications and Skills:

  • Diploma in Facilities Management or related field.
  • 3–5 years' experience in operations management, preferably in parking, property, or facilities management.
  • Strong leadership, communication, problem-solving, and strategic thinking skills.
  • Proficient in Microsoft Office; knowledge of parking systems and financial software a plus.
  • Valid driver's license with a clean record.
  • Data-driven decision-making and familiarity with local parking regulations.
  • Experience in vendor management and contract negotiation.
  • Ability to work independently and collaboratively in a fast-paced environment.

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