Senior Technical Support Engineer
2 weeks ago
Responsibilities Lead the technical support team in diagnosing and resolving advanced and escalated issues related to our products and services, ensuring timely and effective solutions. Provide in-depth technical guidance to overseas service engineers and customers, and offer solutions that meet their business goals. Collaborate with cross‐functional teams, including product development and production teams, to facilitate product enhancements based on customer feedback and service experiences. Develop and maintain comprehensive technical documentation, including troubleshooting guides, FAQs, and best practices. Train and guide junior technical service engineers and overseas service engineers, expanding product knowledge and improving problem‐solving skills. Utilize data analytics to identify trends in service requests and proactively address potential issues before they arise. Monitor escalated issues, manage closed‐loop rate and resolution time of overseas escalated issues, identify risk items promptly, and develop solutions. Required and Preferred Qualifications 5+ years of technical service or support experience in the solar or energy storage industry. Strong problem‐solving skills, with a proven ability to diagnose and resolve complex technical issues remotely and on‐site efficiently. Possess Chinese and English language skills, excellent communication skills, and the ability to convey technical concepts to non‐technical stakeholders. Experience with service tools such as Freshdesk, CRM, or similar. Preferred Experience in product development. Familiarity with power electronics and electrical knowledge, having worked as a FAE in the solar energy storage industry. Previous experience in leadership or mentoring roles. Technical Skills and Relevant Technologies Deep expertise in power electronics and electrical troubleshooting of hardware and software systems. Proficiency with remote monitoring and diagnostic tools. Proficient with hands‐on diagnostic tools such as multimeter, oscilloscope, host computer, or similar tools. Soft Skills and Cultural Fit Strong interpersonal skills with the ability to build relationships with clients and stakeholders. A proactive and analytical approach to problem‐solving, focused on delivering high‐quality results. Ability to thrive in a fast‐paced environment, adapting to changing priorities and challenges. Commitment to continual professional development and knowledge sharing within the team. #J-18808-Ljbffr
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Senior Technical Support Engineer
6 days ago
Singapore ASMPT SMT Solutions Full timeOverview As a Senior Technical Support Engineer, the candidate will be responsible for providing 1st and 2nd level technical support to local customers, as well as regional and global escalation support for the company's equipment. The candidate is expected to follow up on open issues until they are resolved and communicate solutions to regional service...
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Senior Technical Support Engineer
2 weeks ago
Singapore BELFOR (ASIA) PTE LTD Full timeAs part of our business active development and expansion plan, we have an immediate vacancy for the role of Senior Technical Support Engineer. BELFOR is in the disaster recovery and decontamination business, we have solid footprint across Singapore islandwide and the Asia countries. Being established and professional, our specialists are champion in the...
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Technical Support Engineer/ Technical Support
2 weeks ago
Singapore Comaea Consulting Pte Ltd Full time**Job Information**: Industry **Marine** *** Work Experience **5+ years** *** Salary **Attractive** *** City **Singapore** *** State/Province **South West** *** Country **Singapore** *** Zip/Postal Code **079026** Our client is an international marine capital equipment manufacturer and a leader in the marine industry in its...
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Senior Technical Support Engineer
7 days ago
Singapore ASMPT Full timeRole: As a Senior Technical Support Engineer, the candidate will be responsible for providing 1st and 2nd level technical support to local customers, as well as regional and global escalation support for the company's equipment. The candidate is expected to follow up on open issues until they are resolved and communicate solutions to regional service teams...
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Senior Technical Support Engineer
7 days ago
Singapore WalkMe Full timeAs a Senior Technical Support Engineer you will report to a Team Lead and work with Product Managers, Account Managers, Solutions Engineers, Solutions Consultants, and customers on solving critical technical issues. You can quickly assess and resolve complex problems across a broad range of WalkMe offerings (e.g. web, mobile, desktop), 3rd party...
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Technical Support Engineer, Senior Team
4 days ago
Singapore Fireblocks Full time $100,000 - $150,000 per yearTechnical Support Engineer – Senior Team Location: Singapore Fireblocks is transforming the way businesses interact with digital assets. As adoption of blockchain technology accelerates across industries, our platform and secure network have become essential infrastructure for banks, financial institutions, and Web3 innovators. Clients such as BNY...
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Technical Support Engineer
2 weeks ago
Singapore NOV Full timeTechnical Support Engineer – NOV Join NOV as a Technical Support Engineer to provide on‐site support for oil and gas equipment. Responsibilities Investigate and resolve field failure issues at shipyard and customer sites. Co‐ordinate manpower and resources to address urgent and major product quality or installation problems. Prepare training materials,...
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IT Support Engineer
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Singapore IT Support Full timeWe're looking for **Desk-site Support Engineer** in Singapore With the following requirements/skills: Basic network skill - W10 - Office 365 - Active directory - Language : English Soft skills: - Takes / shows initiative - Can work independent and is also a team player - Takes responsibility **Contract duration**= 12 months (Extendable) **Location**:Great...
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Senior Technical Support Engineer
2 weeks ago
Singapore Binance Full timeSenior Technical Support Engineer (API Trading)Crypto Jobs Job Description Job Title: Senior Technical Support Engineer (API Trading)Location: Singapore (Remote; flexible across LATAM/EU/MENA/APAC regions)About Binance Binance is the world’s largest cryptocurrency exchange and a leader in the blockchain ecosystem, serving over 250 million users across 100+...
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Senior Technical Support Engineer
7 days ago
Singapore Binance Full timeSenior Technical Support Engineer (API Trading)Crypto Jobs Job Description Job Title: Senior Technical Support Engineer (API Trading)Location: Singapore (Remote; flexible across LATAM/EU/MENA/APAC regions)About Binance Binance is the world's largest cryptocurrency exchange and a leader in the blockchain ecosystem, serving over 250 million users across 100+...
