Associate, operations control centre

2 weeks ago


Singapore SMRT Corporation, Ltd. Full time

Associate, Operations Control Centre Job Purpose Provide excellent customer service in an efficient and effective manner. Responsibilities To meet minimum target set for successful calls for all hotlines. To assist department in meeting its KPIs. To provide feedback to superiors to enhance the efficiency of workflow and work methods. To adhere to roster planned in accordance with operational requirements. Involved in Project Management to ensure user requirements are met and involvement in UAT (User Acceptance Testing). Monitor various communication platforms and emails and respond promptly. To fulfil booking requests for customers. To ensure customers’ and taxi partners’ satisfaction by providing friendly and personalized services. To handle customers’ and taxi partners’ feedback in a timely, courteous, and accurate manner. To execute service recovery to customers such as complimentary replacement taxi in the event of accident or breakdown of taxis with passengers. To assist passengers with the retrieval of lost items in our taxis. Possess good communication skills and astute ability to understand customers’ requirements. Responds effectively in a stressful and fast-paced work environment. Others Ad hoc duties as assigned. Able to work under minimal supervision. Able to work 3 rotating shifts. Qualifications & Work Experience Able to converse fluently in English and Mandarin/Malay. At least 1 year of customer service experience. Skills Technical skills include: Good typing speed. Able to toggle effectively over multiple communication channels. IT savvy. General skills include: Team player. #J-18808-Ljbffr



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