Current jobs related to Senior manager, entertainment operations, disney cruise line - Singapore - The Walt Disney Company
-
Singapore Sprinklr Inc. Full timeCategory Sourcing Manager, F&B and Entertainment, Disney Cruise Line Join to apply for the Category Sourcing Manager, F&B and Entertainment, Disney Cruise Line role at Disney Cruise Line . Wherever you are in the amazing world of Disney, you are contributing to the stories of our iconic brands, recognised by audiences everywhere for entertainment,...
-
Disney Cruise Line Operations Lead
7 days ago
Singapore Sprinklr Inc. Full timeAbout Signature ExperiencesDisney Signature Experiences (DSE) is a segment of Disney Experiences offering family travel and leisure experiences beyond theme parks. The Group, Events & Services Team under DSE focuses on planning, executing, and coordinating premier experiences for contracted groups, marketing & media events, special services, VIPs, and...
-
Singapore Sprinklr Inc. Full timeAbout Disney Cruise LineDisney Cruise Line is a leader in the cruise industry, providing unparalleled family experiences.We have an opportunity for you to join our passionate team that delivers exceptional experiences to audiences worldwide.
-
F&B Category Sourcing Specialist
3 days ago
Singapore Sprinklr Inc. Full timeAbout Disney Cruise LineEstablished in 1998, Disney Cruise Line has set the standard for family cruising. Our mission is to create unforgettable experiences for our guests, while fostering a culture of innovation, imagination, and inclusion.Our award-winning fleet of five ships - Disney Magic, Disney Wonder, Disney Dream, Disney Fantasy, and Disney Wish -...
-
F&B and Entertainment Sourcing Specialist
7 days ago
Singapore Sprinklr Inc. Full timeJob Description:This Category Sourcing Manager role will work closely with the Manager of Disney Experiences - Strategic Sourcing, dedicated to Disney Cruise Line.You will be responsible for managing sourcing responsibilities for DCL Singapore vessel, collaborating with domestic sourcing partners in Walt Disney World.
-
Senior Marketing Manager Role
7 days ago
Singapore Sprinklr Inc. Full timeAbout Disney Cruise LineSince its launch in 1998, Disney Cruise Line has become a leader in the cruise industry, offering an unparalleled setting for families to reconnect, adults to recharge, and children to experience all that Disney has to offer. Our award-winning fleet consists of five ships – the Disney Magic, Disney Wonder, Disney Dream, Disney...
-
Singapore Sprinklr Inc. Full timeResponsibilities:Focus on client management, category management, and technical solution finding in support of Disney Cruise Line operations.Accountable for business unit sourcing initiatives that consider supply chain processes and infrastructure improvements to drive reductions in Total Cost of Ownership (TCO) without compromising policy, business...
-
Category Manager for Food and Beverage
3 days ago
Singapore Sprinklr Inc. Full timeAbout The JobThis Category Sourcing Manager role will work with the Manager of Disney Experiences - Strategic Sourcing, dedicated to Disney Cruise Line. You will be responsible for all sourcing and procurement related activities related to Marine & Technical Operations (MTO), Hotel and Food and Beverage with a focus on client management, category management,...
-
Disney Cruise Line Procurement Expert
3 days ago
Singapore Sprinklr Inc. Full timeResponsibilitiesManage sourcing responsibilities for DCL Singapore vessel, working closely with domestic sourcing partners in Walt Disney World.Develop and implement strategic sourcing arrangements with key suppliers, ensuring best practices and cost savings.Negotiate supply relationships on behalf of internal clients, providing quote management, project...
-
Group and Events Coordinator
7 days ago
Singapore Sprinklr Inc. Full timeAbout UsAt Disney Cruise Line, we are committed to providing exceptional family experiences. Since our launch in 1998, we have established ourselves as a leader in the cruise industry, offering an unparalleled setting for families to reconnect, adults to recharge, and children to experience all that Disney has to offer. Our award-winning fleet consists of...
-
Senior Supply Chain Manager F&B
3 days ago
Singapore Sprinklr Inc. Full timeThe Role & TeamWe are seeking an experienced Category Sourcing Manager to join our dynamic team at Disney Cruise Line. This key position will be responsible for managing sourcing responsibilities for DCL Singapore vessel, corresponding with domestic sourcing partners in Walt Disney World.The successful candidate will have expertise in category management,...
-
Senior Manager of Operational Strategy
7 days ago
Singapore This is an IT support group Full timeAbout the PositionThis Senior Manager, Operations Integration role plays a critical part in the success of Disney Cruise Line Operations by leading the integration of key projects and initiatives across various departments.You will work closely with Tech & Digital, Commercial teams, and other parts of the organization to drive project success and improve...
-
Experienced Event Planner
7 days ago
Singapore Sprinklr Inc. Full timeAbout UsAs a leader in the cruise industry, Disney Cruise Line (DCL) has established itself as a provider of unique family experiences since 1998. Our award-winning fleet consists of five ships: the Disney Magic, Disney Wonder, Disney Dream, Disney Fantasy, and Disney Wish.The RoleThis Senior Marketing Manager role will manage large, complex groups and...
-
Operations Manager for Integrated Projects
7 days ago
Singapore This is an IT support group Full timeAbout the RoleThis position plays a crucial role in connecting and driving the successful execution and integration of key projects and initiatives across various departments within Disney Cruise Line Operations.As the primary point of contact for operational input or support, you will serve as the initial point of contact for Tech & Digital, Commercial...
-
Project Coordinator
7 days ago
Singapore This is an IT support group Full timeAbout the JobThe Walt Disney Company is seeking a highly skilled Senior Manager, Operations Integration to play a pivotal role in connecting and driving the successful execution and integration of key projects and initiatives across various departments within Disney Cruise Line Operations.This position serves as the primary point of contact for operational...
-
Manager, Project Management and Integration
7 days ago
Singapore This is an IT support group Full timeAbout the Job DescriptionThis Senior Manager, Operations Integration role at The Walt Disney Company plays a crucial part in the success of Disney Cruise Line Operations by leading the integration of key projects and initiatives across various departments.You will work closely with Tech & Digital, Commercial teams, and other parts of the organization to...
-
Cruise Product Planner
3 weeks ago
Singapore HONG THAI TRAVEL SERVICES (S) PTE LTD Full timeRoles & ResponsibilitiesResponsibilitiesOversee operations, including bookings, confirmations, and voucher issuance. Liaise & Negotiate contract rates and terms: hotels, tour operators and special offers, while remaining in compliance with other relevant regulations, manage and maintain operators' relationships along with contract administration. ...
-
Entertainment Artiste Coordinator
7 days ago
Singapore Red Chamber Entertainment Full timeCompany Overview:At Red Chamber Entertainment, we are dedicated to delivering exceptional live performances that captivate and inspire our audience.We seek a highly skilled Performing Artiste to join our team as a key member of our production crew. As a Performing Artiste, you will be responsible for delivering engaging and polished performances that meet...
-
Senior Operation Executive
3 weeks ago
Singapore MEDOV LOGISTICS PTE. LTD. Full timeRoles & ResponsibilitiesSenior Operations Executive – International Logistics & Freight ForwardingLocation: SingaporeIndustry: Logistics & Freight ForwardingEmployment Type: Full-timeAbout the Company:We are the Singapore branch of a leading international logistics and freight forwarding company with offices in USA, Italy, Germany, Netherlands and across...
-
Entertainment Show Operations Lead
7 days ago
Singapore Sentosa Development Corporation Full timeRole OverviewThe Entertainment Show Operations Lead will oversee the day-to-day operations of our entertainment shows. This includes supervising performers, managing schedules, and ensuring compliance with safety protocols. If you have leadership experience and a passion for live events, we encourage you to apply.Key Responsibilities:Supervise performers and...
Senior manager, entertainment operations, disney cruise line
2 weeks ago
Wherever you are in the amazing world of Disney, you are contributing to the stories of our iconic brands, recognised by audiences everywhere for entertainment, information and inspiration. Innovation, imagination and inclusion are at the core of Disney, defining the experience that we deliver as well as providing the foundation of our success. The scope of our business, combined with global growth and collaboration result in an inclusive employee experience characterised by continuous learning, development and achievement.
About Disney Cruise Line
Since launching in 1998, Disney Cruise Line (DCL) has established itself as a leader in the cruise industry, providing a setting where families can reconnect, adults can recharge and children can experience all Disney has to offer. Today, the award-winning Disney Cruise Line continues to expand its blueprint for family cruising with a fleet of five ships — the Disney Magic, Disney Wonder, Disney Dream, Disney Fantasy and Disney Wish — and eight more ships on the way by 2031. The Disney Cruise Line fleet sails to destinations in The Bahamas, the Caribbean, Europe, Alaska, Mexico, Canada, Hawaii, the South Pacific, and Australia and New Zealand. The Disney Adventure, setting sail in 2025, will be the first to home port in Singapore.
About the Role
The Senior Manager, Entertainment Operations
role will develop, execute, and sustain the operational vision of Shipwide Entertainment, Character Operations, Costuming, Youth Activities, Attractions and Recreation, and Technical Operations, leveraging the overall strategic vision of Disney Cruise Line Entertainment. Translate and integrate the vision into strategic operating plans focused on innovation and continuous process improvements. Plans should drive enhanced Guest, Crew, and Cast and financial results within Entertainment Operations, considering the current competitive environment and growing expectations of our Guests, Crew, and Cast.
Responsibilities:
Manage the Shipwide Entertainment, Character Operations, Costuming, Youth Activities, Attractions and Recreation, and Technical Operations products and monitor for:Brand integrity and show quality
Consistency of content and delivery
Meeting safety and regulatory requirements
Opportunities to refresh the product, operation and experience for our Guests
The impact on staffing/product
Act as the key leader in the Singapore office to drive integration priorities within the shoreside Singapore and Celebration teams.
Serve as primary point of contact for onboard Assistant Cruise Director, Manager Youth Activities, Manager Attractions and Recreation, and Manager Entertainment Technical to verify that they have the shore support they need to be effective and to create an exceptional, integrated Guest, Crew, and Cast experience.
Serve as the main point of contact for our shipboard and shoreside partners to ensure all aspects of Entertainment Operations are executed with excellence in accordance with the Disney Brand.
Serve as the primary change agent, taking calculated risks to integrate processes, remove barriers and align performance goals. Influence key partners and Crew/Cast to confirm the execution of the strategic plans.
Serve as functional subject matter expert to shore and shipboard leadership.
Manage all financial profit and operating expenses including revenue generation, cost containment and resource optimization for Entertainment Operations.
Oversee budgets, labor management, etc. Actively contribute to the preparation of the annual operating plan.
Drive innovation and optimization efforts as a leader and support the Disney Cruise Line Entertainment mindset to see to seamless and continuous Guest experiences.
Interpret and utilize metrics and operations indicators to measure, motivate and enhance performance for Entertainment Operations areas.
Partner with HR on the selection, hiring, and retention of onboard senior leadership positions that interact with Entertainment Operations:- Weekly reviews of staffing rotations- Recruiting trips/trip support for key positions
Partner with appropriate shipboard and shoreside leaders to follow up on Guest issue and suggestions. Carefully review Guest Comment cards, GSM comment summaries, GSM results, and Voyage Incident Reports. Research, resolve and communicate resolution.
Assist with maintaining ongoing shipboard communication and respond immediately to urgent ship requests relating to Entertainment events.
Serve as a representative of the Disney brand.
Foster a positive environment that builds community and trust by supporting the delivery of Five Keys Basics and modeling the Disney Leader Basics. Serve as a leader and teacher of excellence in safety, courtesy, show, and efficiency.
For areas of responsibility, oversee documentation and updates of SMS guidance affecting safety and environmental matters, LOG guidance, and any other processes, policies, and procedures that affect the onboard/island product.
Ensure shipboard and shoreside teams have the necessary resources and materials to enable workstreams and delivery of shipboard/island product.
Responsible for the management of internal and external audit findings within their departments and to meet the requirements of SMS.
Responsible for incident management and CIRs within the DCLIMS system, inclusive of response, follow up, extension or timely closure within the requirements of SMS.
SMS - Responsible for upholding the general safety management responsibilities in the Safety Management System within the areas under their control.
Requirements:
5-10 years of leadership experience in cruise industry and/or entertainment operations
Preferred minimum 5 years’ experience in cruise industry
Highly motivated self-starter able to manage multiple priorities in a fast-paced work environment
Proven ability to initiate, organize, prioritize, take and provide direction, and complete multiple tasks in a timely manner
Successful ability to create & maintain effective relationships with key partners, vendors, contractors, and industry organizations
Demonstrated strong verbal, written, presentation, and public speaking skills with proven experience integrating with all levels of the organization
Demonstrated strong negotiation, delegation, and partnering skills
Demonstrated problem solving and continuous improvement process skills
Demonstrated strong coaching and mentoring skills
Demonstrated ability to work in a team environment with strong interpersonal skills and positive demeanor
Demonstrated ability to model Disney heritage, traditions and guidelines
Ability to be flexible with work schedule inclusive of travel, weekends and holidays
Demonstrated experience working and leading others in a high volume, fast-paced, global hospitality organization
Demonstrated problem solving prowess and sound decision-making skills in complex environments
Educational Qualification:
Bachelor’s Degree in hospitality, entertainment, tourism, business, sales, marketing or equivalent experience
The Walt Disney Company is an Equal Opportunity Employer. We strive to be a diverse workforce that is representative of our audiences, and where all can thrive and belong. We are committed to building a team that includes and respects a variety of voices, identities, backgrounds, experiences and perspectives.
#J-18808-Ljbffr
