Dedicated Guest Services Specialist

6 days ago

Singapore beBeeHospitality Full time

Job Description

Our organization is seeking a skilled and dedicated individual to fill the role of Executive Host . The successful candidate will be responsible for providing exceptional service to our guests, ensuring their needs are met and exceeded throughout their stay.

This is a challenging yet rewarding opportunity for individuals who thrive in fast-paced environments and possess excellent communication skills. As an Executive Host, you will be the face of our organization, representing us to our valued customers.

Key Responsibilities:

  • Meet and greet guests upon arrival, assisting with check-in and other arrival arrangements.
  • Provide personalized support to guests throughout their stay, addressing any concerns or requests they may have.
  • Assist with Paiza Membership enrollment and management, ensuring seamless experiences for our members.
  • Collaborate with stakeholders to deliver exceptional guest satisfaction, working closely with Sales, Transportation, Front Office, Cage, Table Games, and other departments as needed.
  • Conduct MBS Casino tours for Paiza guests, showcasing the various amenities and services available.
  • Work on rotating shifts, public holidays, and weekends, adapting to changing schedules as required.

Requirements and Qualifications:

  • Minimum 'N' levels, 'O' levels, 'A' levels or Diploma holders.
  • Prior experience in a Hospitality or Customer Service role preferred.
  • Excellent communication and problem-solving skills, with the ability to work effectively in a team environment.
  • Proficiency in Microsoft Windows, Word, and Excel.

Benefits:

  • A competitive salary and benefits package.
  • Ongoing training and development opportunities.
  • A dynamic and supportive work environment.

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