This is an IT support group | Executive

1 day ago


Singapore This is an IT support group Full time

Job Description
The successful candidate will be part of the Business Analytics Department of Customer Experience Division.
Lead and develop customer-centric analytics initiatives (i.e. data ingestion, dashboards creation and enhancements, application of statistical and data science models)
Collaborate with the data analytics squad and business units (BUs) to raise user stories and requirements, based on Agile Kanban methodology
Perform analytics and statistical work using tools like Tableau, Alteryx, Python, Gen AI to gain insights and identify focus areas
Drive adoption and regular usage of the Tableau dashboards in Customer Datamart (CDm) portal among BUs and overseas stations
Engage BUs and stations on their requirements to develop insightful Tableau dashboards
Apply analytics on business problems and hypotheses using Customer Datamart (CDm) data and other datasets to develop insights and recommendations for Business Units
Collaborate with BUs on transversal initiatives to improve customer experience, and support the data analyses required
Perform analytics on customer data to help improve customer satisfaction by identifying trends, main issues, and focus areas
Perform analytics on customer data to help increase revenue by identifying customer spending trends and patterns, demographics, etc.
Work with IT to extract the relevant data to assist BUs in performing analytics. Also collaborate with Data Engineers and Scientists to transform data and build data models for segmentation
Produce succinct slides to show data charts/trends on focus topics and problem areas
Provide clear presentations to BUs and key stakeholders on analytics findings
Requirements
Produce succinct slides to show data charts/trends on focus topics and problem areas
Provide clear presentations to BUs and key stakeholders on analytics done.
Proficiency in Tableau and Alteryx. Knowledge of Python, Gen AI, and SQL will be an advantage.
Strong analytical, problem-solving, collaborative, and presentation skills are essential.
We thank all candidates for your interest in Singapore Airlines, and regret that only shortlisted candidates will be notified.
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