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Government Institution

1 week ago

Singapore RecruitFirst Pte. Ltd Full time

Customer Care Executive (1 Year Contract, Renewable/Convertible)
Monday to Fridays 8.30 AM to 5.30 PM + Alternative Saturdays 8.30 AM to 1.00 PM (commence after 2 months of service)
Shift 1: Monday to Thursday 8.30 AM to 6 PM, Friday 8.30 AM to 5.30 PM. Sat Off.
Shift 2: Monday to Friday 9.00 AM to 5.30 PM, Sat 8.30 AM to 1 PM.
MUST BE OPEN TO BOTH SHIFTS
Job Scope:
Deliver personalized and high-standard professional service to customers on related enquiries in an effective and efficient manner.
Attend to customers’ feedback or complaints in a timely manner.
Handle calls and escalate complex cases to Department Officer.
Create or update customer interactions accurately within CRM to keep track of customers’ enquiries and history.
Provide feedback on behalf of customers on the effectiveness and soundness of policies and procedures.
Meet the productivity components on both individual and team level.
Take care of own wellbeing and contribute productively and effectively.
Meet the quality components (CSAT, monthly quiz and audit targets).
Be cross-trained in another skillset or domain.
Requirements:
Minimum 'N' level and above
Preferably with Call Centre experience
Must be open to memorizing domain knowledge during the training period
MUST be comfortable to undergo training and taking assessments –
Must successfully pass 3 assessments within the first three months of the contract
Domain knowledge (Written Assessment, Modular topics) – Must be willing to memorize domain knowledge during the training period. Please refrain from sending candidates who may hesitate about this requirement.
Live Demonstration (To pass 2 out of 3 audits done on Live Calls)
Phone call Simulation (Role Play Assessment)
Singaporeans only
Wang Chloe | R23118712
RecruitFirst Pte Ltd (13C6342)
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