Dining Services Lead

1 week ago

Singapore beBeeLeadership Full time

Job Summary

As a Captain, you will lead a section of the restaurant floor and ensure all guests receive attentive and friendly service. You will work closely with the Restaurant Supervisor to oversee daily operations and ensure smooth service flow.

Key Responsibilities:

  • Assisting the Restaurant Supervisor in overseeing daily operations and ensuring smooth service flow
  • Leading a section of the restaurant floor, ensuring all guests receive attentive and friendly service
  • Guiding and supporting junior service staff, providing on-the-job training and ensuring service standards are met
  • Handling guest requests and minor complaints with professionalism, escalating larger issues to the Supervisor or Manager when necessary
  • Ensuring tables, stations, and service areas are clean, properly set up, and well-stocked at all times
  • Monitoring inventory of service items (cutlery, glassware, condiments) and informing the Supervisor of any needs
  • Supporting the Supervisor and Manager in implementing promotions or new service initiatives

Requirements:

  • At least 1 year of experience as a Captain, Senior Waiter, or in a similar role within a busy restaurant
  • Strong communication and interpersonal skills, with the ability to lead by example
  • Good organizational skills and ability to multitask in a fast-paced environment
  • Positive attitude with a strong sense of teamwork and service excellence
  • Basic understanding of food safety and hygiene standards

Benefits For Confirmed Staff:

  • Incentive Scheme: Performance-based incentives for meeting sales targets
  • Staff Meals: Complimentary meals provided during shift
  • Night Transport: Taxi claims available for exceptionally late days
  • Top Seller Award: Recognition and incentives for top performers
  • Wellbeing Benefits: Comprehensive medical claims included
  • Annual Leave: From 7 days onwards (negotiable on case to case basis)
  • Confirmation Adjustment: Pay adjustment upon confirmation from 5% onwards
  • Sentosa Entry Pass: Annual pass for subsidised transport and free entry
  • Career Progression: Career path personalisations and growth opportunities
  • Staff Discount: 30% off entire bill for staff dining in on their birthday
Key Skills To Showcase:
Talent Management
Leadership
Ingredients
Microsoft Office
Quality Control
Cooking
Interpersonal Skills
Inventory
Sanitation
Restaurant Management
Compliance
Wine
Customer Satisfaction
Customer Service

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