Client relations executive

2 weeks ago


Singapore Frasers Property Limited Full time

Front Office Executive (Client Relations, Serviced Apartments) Job Function: Customer Service, Maintenance & Operations Job Posting Date: 16 Aug 2024 We are looking for a Client Relations Executive to provide high-quality service to our hotel customers. You will address complaints and go the extra mile to make sure our guests are satisfied. In this role, you should be an excellent communicator who can stay positive when facing difficult situations. You should also be reliable and customer-oriented, as you’ll serve as a primary point of contact for our customers. Your goal will be to ensure our guests enjoy themselves and plan to come back to our facilities. Job Description Handle guest check-in including the processing of their reservations and rooming at the unit level. Handle all guest requests during their stay. Handle all front desk cashiering duties. Handle all leasing activities including the conduct of site inspections and the closure of sales deals as required. Act as a link between Assistant Operations Manager and Director of Sales on operations and sales processes. Support sales and marketing by providing relevant information including customer feedback and sales leads. Manage the daily gymnasium, sauna, and Residents’ Lounge operations. Manage individual portfolio assigned to maximize guest satisfaction. Contribute to ‘Fraser experience’. Contribute to increase customer satisfaction level and the ratio of compliments against complaints. Contribute to receive guest feedback forms to meet 20% of all departures. Perform other ad-hoc duties as assigned. Key Qualifications Professional Certificate/Nitec, Diploma, Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree, any field. Minimum 2 to 3 years of relevant experience in front office. You have minimum 2 years working experience. Proficiency in Inforbrand HMS - Hotel Management System will be an added advantage. #J-18808-Ljbffr



  • Singapore Frasers Property Limited Full time

    Front Office Executive (Client Relations, Serviced Apartments)Job Function: Customer Service, Maintenance & Operations Job Posting Date: 16 Aug 2024We are looking for a Client Relations Executive to provide high-quality service to our hotel customers. You will address complaints and go the extra mile to make sure our guests are satisfied. In this role, you...


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  • Singapore Lymon Pte Ltd Full time

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  • Client relations

    3 weeks ago


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  • Client Relations

    1 week ago


    Singapore BIOHACKK SG PTE. LTD. Full time

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  • Singapore Frasers Property Limited Full time

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  • Singapore PRecious Communications Pte. Ltd. Full time

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  • Singapore UIC ASIAN COMPUTER SERVICES PTE LTD Full time

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  • Singapore Skyhigh Full time

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