Officer, guest insights

Overall Job Purpose: You will be part of the Channel Management Team within the Guest Insights & Experience Department to nurture and champion guest centric culture in Sentosa. Your primary role is to manage the various digital guest servicing channels to provide timely and accurate information or resolution for enquiries and feedback received. As Guest...

Roles & ResponsibilitiesJOB SCOPEGuest Relations Officer will assist the Front Office Manager in providing good customer service to guests and walk in guests.JOB RESPONSIBILITIES1. Attend to guests enquiries, complaints and follow up on the complaints made by guests.2. Assist in attending to guests check in and check out as and when needed when there is a...

Roles & ResponsibilitiesJOB SCOPEGuest Relations Officer will assist the Front Office Manager in providing good customer service to guests and walk in guests.JOB RESPONSIBILITIES1. Attend to guests enquiries, complaints and follow up on the complaints made by guests.2. Assist in attending to guests check in and check out as and when needed when there is a...

The Guest Service Officer orientates and gives assistance to guests, as well as providing necessary information. S/he reports directly to the Chef Concierge.Primary Responsibilities:Greet and welcome guestsAssist guest with their luggageEnsure job assigned through HOTSOS is followed up timelyRooming the guestsAssist the guest in case of a room...

Roles & ResponsibilitiesJob Highlights· Positive Working Environment· Fixed Allowances· AWS + Quarterly Performance Incentive Bonus. Career GrowthGuest Service Officer Job Description:A Guest Service Officer is a professional responsible for providing efficient and courteous guest service. Serving as the initial point of contact, they play a vital role in...

Roles & ResponsibilitiesJob Highlights· Positive Working Environment· Fixed Allowances· AWS + Quarterly Performance Incentive Bonus. Career GrowthGuest Service Officer Job Description:A Guest Service Officer is a professional responsible for providing efficient and courteous guest service. Serving as the initial point of contact, they play a vital role in...

Roles & ResponsibilitiesJob Description & Requirements Welcoming guests upon their arrival at the hotel and assist them in handling their luggage and directing them to the front office reception for check-in. Assist in the loading and unloading of guests’ luggage (upon guests’ arrival & departure), count the number of pieces of luggage to ensure that...

Roles & ResponsibilitiesJob Description & Requirements Welcoming guests upon their arrival at the hotel and assist them in handling their luggage and directing them to the front office reception for check-in. Assist in the loading and unloading of guests’ luggage (upon guests’ arrival & departure), count the number of pieces of luggage to ensure that...

Job Description & Requirements Welcoming guests upon their arrival at the hotel and assist them in handling their luggage and directing them to the front office reception for check-in. Assist in the loading and unloading of guests’ luggage (upon guests’ arrival & departure), count the number of pieces of luggage to ensure that no luggage goes...

Roles & ResponsibilitiesDuties and Responsibilities· Attend to all guests’ check-in by confirming reservations, assigning room, issuing and activating room key.· Attend to guests’ check-outs including resolving any late and disputed charges.· Process all payment types such as room charges, cash, checks, debit, or credit.· Assist guests with...

Roles & ResponsibilitiesDuties and Responsibilities· Attend to all guests’ check-in by confirming reservations, assigning room, issuing and activating room key.· Attend to guests’ check-outs including resolving any late and disputed charges.· Process all payment types such as room charges, cash, checks, debit, or credit.· Assist guests with...

Roles & ResponsibilitiesAt Shangri-La Singapore we are a heart-warming family. We share something powerful – our genuine care and respect for others. Our strength lies beyond our harmonious surroundings and hideaway locations. It lies in our core values that guide us to treat each and everyone with honour, as kin, as family. We strive to be the preferred...

Roles & ResponsibilitiesAt Shangri-La Singapore we are a heart-warming family. We share something powerful – our genuine care and respect for others. Our strength lies beyond our harmonious surroundings and hideaway locations. It lies in our core values that guide us to treat each and everyone with honour, as kin, as family. We strive to be the preferred...

Roles & ResponsibilitiesJob DescriptionGrand Park City Hall is a sustainable sanctuary of modern comfort that takes pride and care in what we do and find joy in giving our best to positively impact people and the planet. We believe that true hospitality begins with service delivered with love and passion. If you share our passion for service, we invite you...

Roles & ResponsibilitiesJob DescriptionGrand Park City Hall is a sustainable sanctuary of modern comfort that takes pride and care in what we do and find joy in giving our best to positively impact people and the planet. We believe that true hospitality begins with service delivered with love and passion. If you share our passion for service, we invite you...

Roles & ResponsibilitiesREPORTS TO: Hotel ManagerRESPONSIBILITIES: Greet guests upon arrival and provide a warm welcome, setting the tone for their stay. Assist guests with check-in and check-out procedures, ensuring efficiency and accuracy. Address guest inquiries, requests, and concerns promptly and professionally. Anticipate guests' needs and go above...

Roles & ResponsibilitiesREPORTS TO: Hotel ManagerRESPONSIBILITIES: Greet guests upon arrival and provide a warm welcome, setting the tone for their stay. Assist guests with check-in and check-out procedures, ensuring efficiency and accuracy. Address guest inquiries, requests, and concerns promptly and professionally. Anticipate guests' needs and go above...

Roles & ResponsibilitiesVoted 'Best Independent Hotel’ Award by TTG Asia Travel Awards for 10 years running as well as Winner of TripAdvisor Certificate of Excellence 2017, we invite you to be part of the Front Office team as you take on the following responsibilities: Work across reception, concierge, and executive lounge Welcome guests warmly and...

Roles & ResponsibilitiesVoted 'Best Independent Hotel’ Award by TTG Asia Travel Awards for 10 years running as well as Winner of TripAdvisor Certificate of Excellence 2017, we invite you to be part of the Front Office team as you take on the following responsibilities: Work across reception, concierge, and executive lounge Welcome guests warmly and...

Roles & ResponsibilitiesThe Guest Service Officer orientate and give assistance to guests, as well as providing necessary information. S/he reports directly to the Chef Concierge.Primary Responsibilities: Greet and welcome guests Assist guest with their luggage To ensure job assigned through HOTSOS is followed up timely Rooming the guests Assist the...