Customer Service Executive

3 days ago

Singapore LIXIL Full time

Description Overview Ensure a high level of Customer Experience. The incumbent will be the first point of contact for all clients who step into LEC (LIXIL Experience Center). They will welcome clients, share Lixil’s Brand introduction, promote services, acquire sign-ups/ registrations, and tailor visits to client needs. The CSE will manage all service inquiries through phone and email, ensuring timely responses and high client satisfaction. They will also be responsible for the upkeep and organization of the showroom reception area. Key Responsibilities Customer Service: Deliver a high level of Customer Experience in a showroom setting; possess excellent presentation and oratory skills; manage the client journey and inquiries professionally to ensure satisfaction with Lixil Brand Standards. Store Operations: Organize and manage showroom reception area; handle face-to-face, phone, and email inquiries professionally and timely; execute store opening/closing according to SOP; collaborate with other departments to ensure customer satisfaction. Reporting & Analysis: Assist in preparing weekly/monthly sales and traffic data; support promotional campaigns and marketing initiatives; complete other reporting tasks or KPIs as assigned by the Manager. Job Specifications High school diploma or equivalent (Nitec/Higher Nitec preferred). Minimum 3-5 years of experience in a customer-facing role. Strong customer engagement with the ability to address clients professionally. Excellent interpersonal and communication skills. Ability to work in a fast-paced environment and handle multiple responsibilities effectively. Strong problem-solving skills and the ability to ensure customer satisfaction. Proficiency in SAP, Microsoft Office, and POS systems. Attributes Customer-focused with a passion for service excellence. Strong organizational and multitasking skills. Adaptability and ability to thrive in a fast-paced environment. Effective communication and conflict resolution skills. High level of integrity and accountability. Seniorities & Employment Seniority level: Mid-Senior level Employment type: Full-time Job function: Other Industries: Manufacturing #J-18808-Ljbffr Industry Other Category Management & Operations Sub Category Customer Service

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