Eldercare programme manager

2 days ago


Singapore This Is An IT Support Group Full time

The Job This role is responsible for overseeing and managing all aspects of the Volunteer Management Team and Eldercare Programme Team, which includes the Afterlife Memorial Service and Case Management. Responsibilities Volunteer Management Evaluate, enhance, and implement volunteer management policies and processes across the organisation.Direct the Volunteer Engagement Team to create a positive, engaging, and fulfilling volunteer experience.Lead, promote, and influence the vision for the successful development of the department.Create a strategic plan, goal setting, and measurement system for the overall growth of the department.Conduct and deploy volunteers for home visits for AMS members.Prepare monthly reports on the progress of Volunteer Engagement. Eldercare Programme Plan and implement initiatives or programmes for the elderly.Oversee the day-to-day operations of the eldercare programme, including budgeting, staffing, and resource allocation.Recruit, train, and supervise the AMS team to ensure the provision of quality care services.Organise and facilitate elderly befriending events to reintegrate beneficiaries back into the community.Explore avenues for the expansion of the AMS with external parties.Monitor and evaluate the program’s performance, ensuring compliance with relevant regulations and standards of care.Gather and prepare supporting documents for government agency submissions.Work with CRM vendors to ensure accurate integration of data.Maintain accurate records, prepare reports, and document programme activities and outcomes.Conduct educational sessions and workshops for the team to raise awareness about eldercare issues and promote best practices.Stay updated on industry trends and best practices in eldercare, and implement improvements to enhance the programme’s effectiveness and efficiency. Event Support Provide support for the Charity’s major events and functions (e.g., Anniversary dinner, Flag day, and Befriending programme) organised by the Charity.Support the team and Executive Director as necessary. Requirements Minimum Diploma in Social Work or related disciplines. At least 5 years of relevant experience in programme management, preferably in eldercare/social services. Strong knowledge of eldercare services, regulations, and practices. Excellent organisational and leadership skills. Effective communication and interpersonal skills to collaborate with diverse stakeholders. Ability to work independently and make sound decisions. Compassion, empathy, and a genuine interest in improving the lives of elderly individuals. Proficiency in relevant software applications for documentation and reporting. Able to work on some evenings and weekends as needed. Possess a good command of spoken and written English and Mandarin to liaise with Mandarin-speaking recipients. #J-18808-Ljbffr



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