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Hotel Guest Experience Specialist

3 weeks ago

Singapore beBeeHospitality Full time

Room Attendant Opportunity

We are seeking a highly detail-oriented and customer-focused individual to join our pre-opening team as a Room Attendant. This is an exciting opportunity to be part of a dynamic team that strives for excellence in guest experience.

  • Clean and refresh guest rooms to the highest standards of cleanliness and presentation, ensuring every room is welcoming and thoughtfully prepared.
  • Ensure all amenities are replenished and room setups reflect guest preferences, making each stay memorable and tailored to individual needs.
  • Assist guests with requests, whether it's an extra towel or a warm smile, demonstrating exceptional customer service skills.
  • Report maintenance issues and room status updates to your supervisor promptly, maintaining seamless communication within the team.
  • Handle lost and found items with care and follow proper logging procedures, upholding the hotel's commitment to customer satisfaction.
  • Maintain housekeeping trolleys and service pantries with cleanliness and adequate stock, guaranteeing a smooth operation.
  • Support deep cleaning projects and special room setups for VIPs or events, showcasing flexibility and adaptability.
  • Follow safety protocols and wear protective equipment when required, prioritizing both guest and staff safety.
  • Work collaboratively with other departments to ensure seamless guest service, embodying the spirit of teamwork.

Requirements

To excel in this role, you will need:

  • Prior experience in housekeeping or hotel room operations, preferably in a 4-5 star setting.
  • Pre-opening experience is a plus, demonstrating your ability to thrive in a dynamic environment.
  • A strong eye for detail and a commitment to cleanliness, upholding the hotel's high standards.
  • A friendly, approachable, and guest-focused attitude, providing exceptional customer service.
  • The ability to work efficiently and manage time well, meeting deadlines and expectations.
  • Physical fitness and comfort with standing, bending, and lifting throughout the shift.
  • Flexibility to work various shifts, including weekends and public holidays.
  • A team player who takes initiative and communicates clearly, promoting a positive and collaborative work environment.

About Us

We believe hospitality is personal and strive to create unforgettable experiences for our guests. As part of the Tribute Portfolio by Marriott, we offer a supportive work environment, staff benefits, and opportunities to build a meaningful career in hospitality.