Operations key account manager

1 week ago


Singapore Geodis Singapore Pte. Ltd. Full time

Client Satisfaction and Retention: Maintain high levels of client satisfaction by understanding and meeting their specific needs and expectations. Develop and nurture long-term relationships with key accounts, ensuring client retention and loyalty. Operational Efficiency: Oversee and streamline operational processes to enhance efficiency, reduce costs, and improve service delivery. Implement best practices and continuous improvement initiatives to achieve operational excellence. Service Quality and Compliance: Ensure that all services are delivered in accordance with client agreements, industry standards, and regulatory requirements. Monitor and maintain high standards of quality and compliance across all operational activities. Proactive Problem Solving: Identify potential operational issues before they impact service delivery and implement proactive solutions. Resolve any client concerns or escalations promptly and effectively to maintain client trust and satisfaction. Collaboration and Coordination: Work closely with cross-functional teams, including sales, customer service, and logistics, to ensure cohesive and efficient operations. Facilitate communication and collaboration between the client and internal teams to align on goals and objectives. Project Management: Lead and manage projects related to key accounts, ensuring successful execution and alignment with client expectations. Coordinate resources, timelines, and deliverables to achieve project goals. Requirements: Min 3-5 years of related experience Bachelor's Degree in Business Administration, Logistics, Supply Chain Management or related field #J-18808-Ljbffr



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