Enterprise customer success manager singapore
4 days ago
Similarweb is the leading digital intelligence platform used by over 3500 global customers. Our wide range of solutions power the digital strategies of companies like Google, e Bay, and Adidas. We help our customers succeed in today’s digital world by giving them access to data-driven insights, competitive benchmarks, strategic analysis, and more. In 2021, we went public on the New York Stock Exchange, and we continue to scale new heightsWe’re looking for aEnterprise Customer Success Manager Singapore (Greater China Region)to work closely with our top Enterprise clients. The ideal candidate will have a background in digital marketing, data and customer success, and enjoys working directly with clients to help solve business problems and provide data-driven outcomes. This role will also serve as a product expert to help drive customer adoption and retention, generating insights and creative ideas for Similarweb solutions.This role will report to the Team Manager, Customer Success.Why is this role so crucial at Similarweb?TheCustomer Success Manageris a key player on the Enterprise Team collaborating with a variety of internal cross-functional teams and serving as a trusted advisor to our clients by working in a consultative manner. The CSM's ability to create relationships with the clients, and help them extract real business value using our solutions is essential to keeping clients engaged with Similarweb for years.So, what will you be doing all day?Being the primary point of contact for all users on the account, responsible for identifying the client’s pain points and defining client success.Responsible for onboarding, training, boosting engagement, and evangelizing Similarweb and all our offerings.Act as a trusted partner and advisor to the client, providing guidance and support throughout our journey and partnership.Manage and expand long-term customer relationships, and ensure account longevity and renewals.Identify and mitigate account churn risks, implementing proactive measures to retain customers and enhance their experience.Ensure our clients are engaged with the platform, taking action based on our data-driven insights and understanding the value it brings them towards achieving their business goals.Support in uncovering and identifying upsell opportunities during the customer’s lifecycle.Develop strong subject matter expertise across all Similarweb solutions.This is the perfect job for someone who:Solid understanding and experience in digital marketing.5+ years experience in a client-facing customer success role, preferably in a Saa S company with planning and execution capabilities.5+ years experience in an analytical/consultative role in digital marketing (SEO, PPC, media planning).Solid relationship-building skills – the ability to quickly build rapport and establish trust (both internally and with clients).Analytical and consulting mindset with the ability to quickly discover, digest, and identify solutions to problems.Strong presentation and storytelling skills when it comes to analyzing data to share meaningful insights.Team player who can collaborate effectively with colleagues and business partners with a strong customer focus.Self-motivated, proactive, ownership mindset and results-oriented.Why you’ll love being a Similarwebber:You’ll actually love the product you work with:Our customers aren’t our only raving fans. When we asked our employees why they chose to come work at Similarweb, 99% of them said “the product.” Imagine how exciting your job is when you get to work with the most powerful digital intelligence platform in the world.You’ll find a home for your big ideas:We encourage an open dialogue and empower employees to bring their ideas to the table. You’ll find the resources you need to take initiative and create meaningful change within the organization.We offer competitive perks & benefits:We take your well-being seriously, and offer competitive compensation packages to all employees. We also put a strong emphasis on community, with regular team outings and happy hours.You can grow your career in any direction you choose:Interested in becoming a VP or want to transition into a different department? Whether it’s Career Week, personalized coaching, or our ongoing learning solutions, you’ll find all the tools and opportunities you need to develop your career right here.Diversity isn’t just a buzzword:People want to work in a place where they can be themselves. We strive to create a workplace that is reflective of the communities we serve, where everyone is empowered to bring their full, authentic selves to work. We are committed to inclusivity across race, gender, ethnicity, culture, sexual orientation, age, religion, spirituality, identity and experience. We believe our culture of equality and mutual respect also helps us better understand and serve our customers in a world that is becoming more global, more diverse, and more digital every day.#J-18808-Ljbffr
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Enterprise customer success manager
6 days ago
Singapore WORKATO PTE. LTD. Full timeResponsibilities We are growing our Enterprise CS team and looking to add an exceptionalEnterprise Customer Success Manager. In this role, you will work with our Enterprise customers and ensure their success via the rapid adoption of the Workato Intelligent Automation Platform. As an Enterprise Customer Success Manager, you will play an integral role in our...
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Enterprise customer success manager
1 week ago
Singapore WORKATO PTE. LTD. Full timeResponsibilities We are growing our Enterprise CS team and looking to add an exceptional Enterprise Customer Success Manager . In this role, you will work with our Enterprise customers and ensure their success via the rapid adoption of the Workato Intelligent Automation Platform. As an Enterprise Customer Success Manager, you will play an integral role in...
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Enterprise customer success manager
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Enterprise customer success manager
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Singapore Udemy Full timeAbout us At Udemy, we're on a mission to transform lives through learning. Through our intelligent skills platform and a global community of instructors, we've helped over 70 million learners and 16,000 organizations achieve their goals. Come join us in ensuring everyone, everywhere has access to the skills they need to unlock their potential and...
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Enterprise customer success manager
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Singapore WatchTowr Pte. Ltd. Full timeWe are watch Towr, a VC-backed cyber security startup helping organisations continuously discover vulnerabilities in their Internet-facing attack surface. Cyber security veterans and technical experts, we are obsessed with building cybersecurity technology to help prevent breaches. With experience informed by years of simulating sophisticated cyber attacks...
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Singapore Datadog Full timeAbout This RoleAs an Enterprise Customer Success Manager at Datadog, you will play a critical role in driving the growth and success of our largest and most strategic customers. You will be responsible for proactively building strong relationships with customers, identifying opportunities for growth, and advocating for their needs internally.Your Key...
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Enterprise customer success manager
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Singapore Workato Full timeAbout Workato Workato is the only integration and automation platform that is as simple as it is powerful and because it's built to power the largest enterprises, it is quite powerful.Simultaneously, it's a low-code/no-code platform. This empowers any user (dev/non-dev) to painlessly automate workflows across any apps and databases.We're proud...
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Enterprise customer success manager
1 week ago
Singapore Workato Full timeAbout Workato Workato is the only integration and automation platform that is as simple as it is powerful and because it's built to power the largest enterprises, it is quite powerful.Simultaneously, it's a low-code/no-code platform. This empowers any user (dev/non-dev) to painlessly automate workflows across any apps and databases.We're proud...
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Customer success lead
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Singapore Cuscen Full timeCustomer Success Lead Location: Singapore CUSCEN is on a mission to transform the way companies are run through Customer Centred Software. Cuscen helps companies of all sizes become more productive through its suite of enterprise solutions including ERP, HCM, and CRM. CUSCEN is looking for a Customer Success Lead. The Customer Success Lead will have the...
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Enterprise customer success manager
2 weeks ago
Singapore This Is An IT Support Group Full timeAbout Workato Workato is the only integration and automation platform that is as simple as it is powerful — and because it's built to power the largest enterprises, it is quite powerful.Simultaneously, it's a low-code/no-code platform. This empowers any user (dev/non-dev) to painlessly automate workflows across any apps and databases.We're...
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Enterprise customer success manager
6 days ago
Singapore Workato Full timeAbout WorkatoWorkato is the only integration and automation platform that is as simple as it is powerful and because it's built to power the largest enterprises, it is quite powerful.Simultaneously, it's a low-code/no-code platform. This empowers any user (dev/non-dev) to painlessly automate workflows across any apps and databases.We're proud to...
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Enterprise customer success manager
6 days ago
Singapore Workato Full timeAbout WorkatoWorkato is the only integration and automation platform that is as simple as it is powerful and because it's built to power the largest enterprises, it is quite powerful.Simultaneously, it's a low-code/no-code platform. This empowers any user (dev/non-dev) to painlessly automate workflows across any apps and databases.We're proud to...
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Enterprise customer success manager
5 days ago
Singapore This Is An IT Support Group Full timeAbout WorkatoWorkato is the only integration and automation platform that is as simple as it is powerful — and because it's built to power the largest enterprises, it is quite powerful.Simultaneously, it's a low-code/no-code platform. This empowers any user (dev/non-dev) to painlessly automate workflows across any apps and databases.We're...
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Enterprise customer success manager
3 days ago
Singapore Fastmarkets Group Full timeEnterprise Customer Success Manager (Hybrid) Full-time Employment Type: Permanent Fastmarkets is an industry-leading price-reporting agency (PRA) and information provider for global commodities, providing price data, news, analytics and events for the agriculture, forest products, metals and mining and new-generation energy markets. Fastmarkets' data is...
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Enterprise customer success manager
3 days ago
Singapore Fastmarkets Group Full timeEnterprise Customer Success Manager (Hybrid)Full-time Employment Type: Permanent Fastmarkets is an industry-leading price-reporting agency (PRA) and information provider for global commodities, providing price data, news, analytics and events for the agriculture, forest products, metals and mining and new-generation energy markets. Fastmarkets' data is...
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Customer success manager
4 days ago
Singapore Minden.ai Full timeWho we are. minden.ai is a technology venture founded by Temasek in strategic partnership with DFI Retail Group and coalition partners Bread Talk Group, DBS Bank, PAssion Card, Mandai Wildlife Group, Singtel, Great Eastern, Food Panda and Go Jek.We are on a mission to redefine how brands engage with their customers through the power of machine learning and...
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Customer Success Manager
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Singapore ORANGE GUM PTE LTD Full timeSenior Customer Success ManagerOrange Gum PTE LTD is seeking a Senior Customer Success Manager to lead our customer success team in Asia. In this role, you will develop and execute a customer success strategy to ensure the adoption, expansion, and retention of our customers across the region.About the RoleDevelop and execute a customer success strategy to...
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Customer success manager
5 days ago
Singapore Shield Financial Compliance Full timeShield is a global startup, with offices in TLV, NYC, LDN, and LIS. We’re rapidly growing and looking for another important piece of the puzzle. Is it you?As a Customer Success Manager, you will be a trusted advisor of Shield’s customers and help them achieve maximum value from Shield’s platform. You will share new product releases or content relevant...
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Director, customer success
3 days ago
Singapore Zendesk Singapore PTE Full timeDirector, Customer Success Location: Singapore Focus: SEA, GCR, Korea, India | Mid/High Touch Experience Our Customer Success team advises and guides our wide array of customers as they map any number of business needs to Zendesk. We ensure customers are optimized and scaling effortlessly through impactful engagements, all focused on driving business and...
