Customer Experience Executive
1 week ago
Roles & Responsibilities About Aureus Group Established in September 2013, Aureus Academy is Singapore’s leading music school with over 18,000 students enrolled in our school. Aureus Academy specializes in providing individually tailored piano lessons, violin lessons, drum lessons, voice lessons, and more to students of all ages and abilities. Aureus has transformed a traditional brick-and-mortar service into a cutting-edge business featured in Forbes, Business Times, Straits Times, and Channel News Asia. Aureus Group, the parent company of Aureus Academy, has been ranked 4th in the “Singapore’s Fastest Growing Companies” survey conducted by The Straits Times and Germany-based global research firm Statista. About the Role Aureus Group is looking for skilled individuals who can work towards having extensive product knowledge and excellent customer service in order to ensure that he/she can promote the company and our programmes effectively and provide recommendations to all potential leads and customers to keep our company competitive and innovative. Job Responsibilities Conduct assigned number of outgoing sales calls daily Achieve assigned monthly lead generation, sales/ enrolments and lead-conversion targets, in addition to any other targets that may be set by the management in relation to centre growth Answer all incoming phone calls and emails in a timely and professional manner Conduct and assist in sales activities and events to help the team with lead generation and conversions Assist Centre Team and Manager to ensure healthy centre growth at all times through providing excellent customer service and mitigate student turnover. Maintain or exceed assigned closure or conversion rate target for all trials to enrolments to ensure maximum output from leads Assist Centre Team and Manager to execute and manage teacher growth plans in order to achieve monthly teacher targets assigned by the management for your centre Performing any other duties and responsibilities as assigned by the Management General Administration Hiring Criteria At least 1 - 2 years' experience specializing in customer service field Must be available to work retail hours and on both weekends Strong proficiency in written and spoken English (Being bilingual/trilingual would be an advantage)Able to work in a fast-paced environment Flexible and able to adapt to any work situation Excellent problem-solving skills Positive, extroverted, and outgoing personality with the passion for customer service Perks and Packages Various Performance and Incentive Bonuses Medical and Insurance Coverage Worklife and Wellness including 14 days of Annual Leaves and Sick Leaves In-House Learning, Development, and Training are provided Professional Career Development Opportunities Complimentary Music Lessons Vibrant and Supportive Company Culture Work Equipment including IT Devices is provided #J-18808-Ljbffr
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Customer Experience Executive
3 days ago
Singapore APM PROPERTY MANAGEMENT PTE. LTD. Full time**Main Duties & Responsibilities** - Manage and streamline processess for Customer Relations Management (CRM) system for Contact Centre. - Support Customer Experience Manager in Contact Centre operations and manage Customer Service Assistants to support Contact Centre roles and responsibilities. - Train a team of Customer Service Assistants to maintain and...
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Customer Experience Executive
2 weeks ago
Singapore Core Collective Full timeHR & Administrative Executive at Aurum Land (Private) Limited/ Core Collective Pte Ltd The Customer Experience Executive is responsible for ensuring the best customer service is rendered to the residents and members. About Core Collective: Since our launch in 2018, Core Collective has propelled the professional growth of hundreds of fitness and wellness...
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Customer Experience Executive
1 week ago
Singapore Volt Auto Pte. Ltd. Full timeCompany Overview Volt Auto emerges as Singapore's exclusive authorised dealer, focusing on distributing, retailing and offering after-sales services for the newest Electric Vehicles available in the market. As a fresh face in the industry, we take pride in being one of the few authorised dealerships in Singapore, dedicated to providing exceptional service...
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Customer Experience Executive
3 days ago
Singapore PRISM+ Full timePRISM+ is Singapore’s leading homegrown electronics brand, with a presence across key markets in Australia, Malaysia and the Philippines. The brand’s mission is to make premium technologies accessible to the masses—disrupting established industries with innovation and value that goes beyond the product. PRISM+ was founded in 2017 as a...
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Customer Experience Executive
1 week ago
Singapore PRISM+ Full timePRISM+ is Singapore's leading homegrown electronics brand, with a presence across key markets in Australia, Malaysia and the Philippines. The brand's mission is to make premium technologies accessible to the masses—disrupting established industries with innovation and value that goes beyond the product. Join us at PRISM+ and become part of a journey where...
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Customer Experience Executive
2 weeks ago
Singapore PRISM+ Full timePRISM+ is Singapore's leading homegrown electronics brand, with a presence across key markets in Australia, Malaysia and the Philippines. The brand's mission is to make premium technologies accessible to the masses—disrupting established industries with innovation and value that goes beyond the product. Join us at PRISM+ and become part of a...
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Customer Experience Executive
3 days ago
Singapore THE FROSTED CHICK Full timeMaintain smooth front facing operations. Work well under pressure. Takes initiative. Arrange logistics for deliveries and ensuring orders are sent out on time. Schedule, execute and engage with customers and following on social media through content creation and brand awareness campaigns. Conceptualise campaigns and track performances with the goal of...
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Customer Experience Executive
3 days ago
Central Singapore Funding Societies | Modalku Group Full time**Funding Societies | Modalku** is the largest SME digital financing platform in Southeast Asia. We are licensed in Singapore, Indonesia, Thailand, and registered in Malaysia. We are backed by Sequoia India and Softbank Ventures Asia Corp amongst many others and provides business financing to small and medium-sized enterprises (SMEs), which is crowdfunded by...
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Singapore NTUC Club Full timeWe are seeking a dynamic and detailed-oriented Customer Experience (Senior Executive/Executive) to join our team. The ideal candidate will play a pivotal role in enhancing customer satisfaction, driving loyalty and ensuring positive experience across our customer touchpoints. Job Description Customer Experience and Assessment Plan, conduct and facilitate...
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Customer Experience Executive
1 day ago
Singapore Qanvast Pte Ltd Full time**Job Highlights** * Culture of freedom with responsibility & empowered to impact * Young and Dynamic working environment * Passionate, energetic and positive work culture Scope: - Resolve customer queries and issues professionally in a quick, efficient manner. - Maintain effective communication with all related departments to ensure smooth service...
