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Community Manager

1 week ago

Singapore MOH Holdings Pte Ltd Full time

Job Purpose
The Community Manager focuses on supporting and enhancing the overall quality of life of residents in the Community Care Apartments (CCA) to achieve the typology goals of shortening disability years, active aging, and ageing-in-place.
Roles & Responsibilities
Managing Agent
Function as the key resource person to assist with residents’ needs
Arrange care and support services as required and opted by respective residents.
Assist in coordinating and executing various operational support services such as general facility cleanliness and maintenance management, care services for residents, general logistics support, safety and security services
Supervise and manage outsourced vendors in procured/purchased services, including contractors on the scheduled repair or maintenance of various functions and systems within the CCA premises
Adhere to the procurement protocols for the procurement of services etc.
Liaise with organisational and individual entities for CSR activities
Appoint maintenance contractors to provide proper and regular maintenance of all furniture, fixtures and equipment in common areas
Ensure proper upkeep and maintenance of administrative records of residents
Undertake appointments relating to facility management of the premises e.g. Fire Safety Manager (FSM)
Residents’ Engagement
Work with CCA staff, community partners and volunteers to formulate and review engagement programmes and organised activities for residents
Develop good relationships with residents and conduct regular check-ins to ensure well-being and needs are met
Update and promote events to residents through various communication platforms
Liaise and support the residents’ committees
Community Engagement
Plan, develop and implement programmes to promote community awareness
Manage and execute a volunteers’ framework and attend meetings relating to volunteer activities
Build and maintain strong relationships with community partners and volunteers
Maintain a sustainable pipeline of community and volunteer support
Work with community partners/volunteers for periodic health check services (e.g. HPB eye screening)
Administration and Management
Supervise a team of CCA staff and roster planning to ensure adequate manpower at all times
Data tracking and analysis of engagement programmes for review
Manage regular reporting and tracking, and report metrics
Any other duty as assigned by supervisors
Requirements
Degree in any discipline
Demonstrate good communications and people engagement skills, preferably the use of local languages and dialects
Good organisation ability
Able to form networks and strong linkages with stakeholders
Proficient in social media platforms
At least 3 to 4 years of experience in hospitality, e.g. Hotels, Serviced Apartments, Airlines, etc.
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