Customer Service Officers

2 weeks ago

Singapore Oaktree Consulting LLC Full time

Job Description
We are seeking a Customer Service Officer to join our team. As an Outbound Call Associate, you will be responsible for proactive contact and engagement with customers to gather critical information through survey activities.
Your key responsibilities will include:
Meeting and achieving individual and company key performance indicators
Acquiring a strong knowledge of products and services, culture, and processes
Providing quality customer service and prompt follow-up to customers over the phone and/or email
Resolving customer queries efficiently and escalating issues promptly
Submitting regular reports to the Team Lead and proposing new ideas and strategies to improve work performance
Other duties as assigned by the Team Lead and/or Branch Head
Requirements:
Diploma / NITEC / GCE ‘O' Level or equivalent
Minimum C5 for English O level
Preferably with 1 to 2 years of working experience in a call centre environment and/or service-related industry
Special Knowledge or Skills:
Pleasant disposition with good communication skills
Fluency in a second language
Computer literate and good typing skills
To apply, please submit your resume to with the following details in MS Word format:
Position applying for
Current remuneration
Expected remuneration
Notice period
We are an equal opportunities employer and welcome applications from all qualified candidates.
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