Social Media Engagement Manager

2 days ago

Singapore beBeeCommunity Full time

Job Description:

About our team: The Corporate Marketing organization delivers the company's strategic direction and governs branding strategies. This group is responsible for defining marketing priorities and driving end-to-end activation, ensuring alignment with business strategies and key initiatives.

We are seeking an experienced community facilitator to support social media program activities. As the Social Media Community & Engagement Manager, you will foster meaningful relationships with our global audience by managing engagement, monitoring sentiment, and responding to inquiries across social platforms.

  • Monitor and respond to comments, messages, and mentions in real time.
  • Engage daily with the community by responding to comments, DMs, tags, and shares across all active platforms and forums.
  • Lead reputation management efforts, capturing customer questions and feedback on public forums and routing them to internal teams.
  • Support crisis response and reputation management, escalating issues and managing community sentiment.
  • Partner with customer support and PR teams for issue resolution.
  • Track engagement metrics and provide insights to improve interaction.
  • Develop and implement engagement campaigns and activations.
  • Identify and engage with brand advocates and influencers.
  • Maintain community guidelines and moderation policies.

Required Skills and Qualifications:

You excel at connecting brands with audiences, shaping their presence in culture, responding to trends, and fostering meaningful relationships with creators, customers, and partners. To be successful in this role, you should have:

  • A high energy level and enjoy connecting with new people.
  • Be community or customer obsessed.
  • Have great intuition about people and good judgment.
  • Be enthusiastic about technology products and AI trends.
  • Have a proactive attitude with an ability to manage multiple tasks and creatively solve problems quickly.

Your experience includes:

  • Bachelor's Degree and 3+ years of relevant experience in mass communications, marketing, or relevant disciplines.
  • Application and utilization of social listening and engagement tools (Sprinklr, Hootsuite, Sprout, etc.).
  • Exceptional written communication and interpersonal skills.
  • Ability to manage multiple platforms and time zones.
  • Empathy, diplomacy, and a passion for building community.

About You:

You are a highly organized, culturally attuned social engagement manager who thrives on building community and driving real-time engagement across social platforms. We are looking for someone who can shape how our brand shows up in culture, respond to trends, and foster meaningful relationships with creators, customers, and partners.

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