Executive, Customer Experience
5 days ago
Key Responsibilities Manage and log enquiries and feedback from customers and other stakeholders coming through phone calls, emails or social media channels Serve as first point of contact and response for customers and channel or escalate issues to relevant departments when necessary, in timely and appropriate manner Accurately and efficiently address any issues with customers or stakeholders by responding in a professional manner or working with relevant departments to reach an appropriate response Complete administrative duties such as data entry or follow up calls and emails Provide feedback and analysis on efficiency of customer service process Undertake any other adhoc duties or projects as assigned by Supervisor or Director. Secondary Responsibilities Management of Department Procurement System. Partnering different stakeholders to process the following: Inviting Quotations from Suppliers Managing Purchase Orders (POs)Uploading relevant documents Obtaining necessary approvals Processing payments Job Holder Requirements Qualification: Diploma in Communications or relevant field Experience: At least 3 years of working experience in customer service environment Other Knowledge / Skills / Attributes: Strong communication skills and an ability to build rapport with customer Possess good written and oral English language skills. Being effective bilingual in a second language would be an added advantage Proficiency in customer service software or CRM systems Possess a positive attitude, cheerful disposition and good interpersonal and conflict management skills to work with different stakeholders from across the organisation Where required, be able to work occasionally after office hours and some weekends to support events or tight deadlines Please send your resume to indicating current and expected salary. We regret to inform that only shortlisted candidates will be notified. Note:In compliance with Personal Data Protection guidelines, we do not require indication of your NRIC or Foreign Identification numbers in your CV/Job Application Form. Your CV and/or Job Application will be retained for a period of 1 year, and we will respectfully destroy these documents thereafter (in the event your job application is unsuccessful). #J-18808-Ljbffr
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