Amazon | Industrial Relations Manager, Amazon Flex, Flex SLS
1 day ago
Industrial Relations Manager, Amazon Flex, Flex SLS
Job ID: 2818982 | Amazon Commercial Services Pty Ltd
At Amazon, we're working to be the most customer-centric company on earth. One customer experience that we’re constantly looking to take to a new level is how we fulfill and deliver their orders. Our goal is to exceed the expectations of all our customers by ensuring that their orders, no matter how large or small, are delivered where and when they need them, as quickly, accurately, and cost-effectively as possible. To meet this goal, Amazon is continually striving to innovate and provide best-in-class service levels through the introduction of pioneering new products and services in the last mile delivery space. We're doing this by building a world-class last mile operation, significantly complemented by Amazon Flex. Amazon Flex works directly with independent contractors – called delivery partners – to make deliveries to our customers. This role affords an opportunity to work on the cutting edge of innovation while directly contributing to driving an improved experience for Amazon customers and Delivery Partners.
As a Senior Risk Manager, you will play a pivotal role in representing Amazon Flex in conciliation meetings with the Australian Fair Work Commission (FWC) and/or other labour arbitration bodies/regulators. You will be responsible for case intake and management. Additionally, you will collaborate closely with our legal team and enforcement owners to mitigate risks, prepare case files, and recommend strategic outcomes.
Key Job Responsibilities
Fair Work Commission Representation
Legal Support and Risk Mitigation
Case File Preparation and Management
Risk Assessment and Strategy Development
Compliance Monitoring and Reporting
Responsibilities
Fair Work Commission Representation:
- Serve as the primary representative of Amazon Flex in conciliation meetings with the Australian Fair Work Commission (FWC) and other labour arbitration bodies.
- Clearly articulate the company's position, policies, and relevant regulations during conciliation proceedings.
- Negotiate and advocate for mutually beneficial resolutions while safeguarding the company's interests and adhering to legal guidelines.
Legal Support and Risk Mitigation:
- Collaborate with the legal, enforcement, and policy teams to assess and mitigate risks associated with labour disputes, compliance issues, and regulatory changes.
- Conduct thorough analyses of all claims, evidence available, and potential repercussions of pursuing arbitration to inform strategic decision-making.
- Advise internal and external legal counsel on specifics and intricacies of SLS and FACT enforcement.
- Provide closed-loop feedback to enforcement program owners to continue proactive risk mitigation initiatives.
Case File Preparation and Management:
- Gather, organize, and maintain comprehensive case files, ensuring accuracy, completeness, and confidentiality.
- Conduct deep dives, gather evidence with the support of the Flex I&O team, and conference with relevant stakeholders to support case preparation and defence.
- Coordinate with internal departments and external counsel to align on case strategies and timelines.
Risk Assessment and Strategy Development:
- In conjunction with PC2, identify emerging risks, regulatory trends, and arbitration case outcomes impacting the company's operations, policies, and employee relations.
- Cross-functionally develop proactive risk mitigation strategies and policy recommendations to minimize legal exposure and enhance compliance.
- Develop and provide guidance and training to internal stakeholders on best practices when representing Amazon as a ‘witness’ in arbitration proceedings.
Compliance Monitoring and Reporting:
- Monitor compliance of internal policies relating directly to the Digital Labour Platform Deactivation Code (DLDP), identifying areas for improvement or corrective action.
- Prepare regular reports and presentations for senior management and legal on enforcement-related risks, trends, conciliation and arbitration outcomes.
About the Team
Learn More about Amazon Australia
Basic Qualifications
6+ years of compliance, audit or risk management experience
Knowledge of Microsoft Office products and applications at an advanced level
Bachelor's degree or equivalent
Experience engaging with regulatory agencies in permit applications or equivalent
Experience developing and implementing standards, policies, and programs or equivalent
PREFERRED QUALIFICATIONS
Master's degree or equivalent
Experience building cross-functional partnerships and influencing stakeholders across the organization to act without having a direct reporting relationship
Acknowledgment of Country
In the spirit of reconciliation Amazon acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to their elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.
IDE Statement
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, disability, age, or other legally protected attributes. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit this link for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
Amazon is an Equal Opportunity Employer – Minority / Women / Disability / Veteran / Gender Identity / Sexual Orientation / Age.
#J-18808-Ljbffr
-
Process improvement intern, amazon flex
1 month ago
Singapore This Is An IT Support Group Full timeDescription The duration for this internship opportunity is from January to June 2025. Applicants to this internship opportunity will need work authorization for Singapore. At Amazon, we’re building a world-class last mile operation, significantly complemented by Amazon Flex. Amazon Flex crowdsources independent contractors – called Delivery Partners...
-
Process improvement intern, amazon flex
1 month ago
Singapore This Is An IT Support Group Full timeDescription The duration for this internship opportunity is from January to June 2025. Applicants to this internship opportunity will need work authorization for Singapore. At Amazon, we’re building a world-class last mile operation, significantly complemented by Amazon Flex. Amazon Flex crowdsources independent contractors – called Delivery Partners...
-
Flex | HR Generalist
5 days ago
Singapore Flex Full timeThe Human Resources Generalist will be based in Changi South, Singapore . In charge of implementing HR programs and providing hold up to business client with respect to all people issues in order to hold up the growth and profitability of the business. What a typical day looks like: Contributes with managers on HR strategies and actions such as identify...
-
Flex | Materials production planner
5 days ago
Singapore Flex Full timeFlex is the diversified manufacturing partner of choice that helps market-leading brands design, build and deliver innovative products that improve the world. We believe in the power of diversity and inclusion and cultivate a workplace culture of belonging that views uniqueness as a competitive edge and builds a community that enables our people to push the...
-
Flex Ltd. | Financial Analyst
5 days ago
Singapore Flex Ltd. Full timeFlex is the diversified manufacturing partner of choice that helps market-leading brands design, build and deliver innovative products that improve the world. We believe in the power of diversity and inclusion and cultivate a workplace culture of belonging that views uniqueness as a competitive edge and builds a community that enables our people to push the...
-
Singapore Amazon Full timeJob ID: 2855207 | Amazon Asia-Pacific Holdings Private Limited - D43If you’re a marketer looking to flex your creative and analytical skills on a team that's helping Amazon build the pipeline of talented candidates, come join us! The Amazon Stores Talent Acquisition (TA) Marketing team is hiring a Sr. Marketing Campaign Manager to lead our recruitment...
-
Amazon | New Seller Recruiting
3 days ago
Singapore Amazon Full timeNew Seller Recruiting, Account Manager, Softlines Fashion, DSR, SL Amazon出品サービスとは...
-
Singapore Amazon Full timeManager, Customer Trust External Relations Job ID: 2810053 | Amazon Asia-Pacific Holdings Private Limited - D43The Customer Trust External Relations (CTXR) organization works to ensure positive public perception of Amazon's trustworthy shopping experience. We are the safest place for customers to shop online, and the customer-obsessed tools our teams...
-
Singapore Amazon Full timeAccount Manager Intern, Amazon Global Selling Job ID: 2812175 | Amazon Asia-Pacific Holdings Private Limited *The duration for this internship opportunity is from January to June 2025.**Applicants to this internship opportunity will need the work authorization for Singapore.Amazon is seeking a dynamic and motivated Account Manager Intern for the Amazon...
-
Singapore Flextronics - The Flex Company Full timeFlex is the diversified manufacturing partner of choice that helps market-leading brands design, build and deliver innovative products that improve the world. We believe in the power of diversity and inclusion and cultivate a workplace culture of belonging that views uniqueness as a competitive edge and builds a community that enables our people to push the...
-
Singapore Flextronics - The Flex Company Full timeFlex is the diversified manufacturing partner of choice that helps market-leading brands design, build and deliver innovative products that improve the world. We believe in the power of diversity and inclusion and cultivate a workplace culture of belonging that views uniqueness as a competitive edge and builds a community that enables our people to push the...
-
Singapore Amazon Full timeAccount Manager Intern, Amazon Global Selling *The duration for this internship opportunity is from January to June 2025**Applicants to this internship opportunity will need the work authorization for SingaporeAmazon is seeking a dynamic and motivated Account Manager Intern for the Amazon Global Selling business. This individual will be responsible for...
-
Singapore Amazon Full timeManager, Customer Trust External Relations Job ID: 2810053 | Amazon Asia-Pacific Holdings Private Limited - D43The Customer Trust External Relations (CTXR) organization works to ensure positive public perception of Amazon's trustworthy shopping experience. We are the safest place for customers to shop online, and the customer-obsessed tools our teams...
-
Amazon | Events Engineer, Event Productions
3 days ago
Singapore Amazon Full timeEvents Engineer, Event Productions (IT Services)Job ID: 2849967 | Amazon Asia-Pacific Holdings Private Limited - D43The Event Productions team is hiring an Event Engineer, based in Singapore. Duties for this role will include operating state-of-the-art video, audio and lighting production equipment for our new Events venue in our corporate office as well as...
-
Amazon | Risk Manager
5 days ago
Singapore Amazon Full timeJob ID: 2845266 | Amazon Asia-Pacific Holdings Private Limited Location: Singapore Language Requirement: English & Mandarin to communicate effectively and address queries from our Chinese speaking counterparts/sellers Working Hours: 9 hours work week, however alternative start-end times is subjected to business needs and changes Shift Requirement: Required...
-
Singapore Amazon Full timeBusiness Analyst Intern, Amazon Global Sourcing Job ID: 2849459 | Amazon Asia-Pacific Holdings Private Limited - D43*The duration for this internship opportunity is 6-months from January/February to July 2025. **Applicants to this internship opportunity will need work authorization for Singapore. Amazon’s Global Sourcing team is looking for...
-
Amazon | Design and Construction Manager
5 days ago
Singapore Amazon Full timeJob ID: 2842892 | Amazon Asia-Pacific Resources Private Limited (Singapore)This manager is responsible for project management leadership over a portfolio of construction projects ranging from 10-500K ft2 in Southeast Asia, including tenant improvements, new builds, expansions, and renovations of Amazon corporate facilities. Responsible for delivery of...
-
Singapore Amazon Full timeHead of PM, APAC Grocery Partnerships, Amazon Fresh Interested in working on an innovative and high-impact business that is changing the way customers think about grocery? We are looking for a customer-obsessed, strategic and detail-oriented Head of PM for Amazon Fresh Grocery Partnerships APAC (Japan and Singapore) team. We are seeking a passionate,...
-
Singapore Amazon Full timePaid Services Account Manager, Amazon Global Selling Job ID: 2806746 | Amazon Asia-Pacific Holdings Private Limited Amazon is committed to supporting businesses becoming successful Selling Partners. We are looking for a results-driven and motivated individual to deliver premium level of services to Selling Partners in order to drive growth and customer...
-
Account manager intern, amazon global selling
4 weeks ago
Singapore Amazon Full timeAccount Manager Intern, Amazon Global Selling Job ID: 2812175 | Amazon Asia-Pacific Holdings Private Limited *The duration for this internship opportunity is from January to June 2025.**Applicants to this internship opportunity will need the work authorization for Singapore.Amazon is seeking a dynamic and motivated Account Manager Intern for the Amazon...
