Assistant Guest Services Manager

1 day ago

Singapore Mandarin Oriental Full time

Assistant Guest Services Manager - Housekeeping Mandarin Oriental, Singapore is an award‐winning operator of luxury hotels, resorts and residences. We are looking for an Assistant Guest Services Manager (Housekeeping) to join our Housekeeping team and help deliver exceptional service. About the Job Based at Mandarin Oriental, Singapore within the Housekeeping Department, the Assistant Guest Services Manager (Housekeeping) reports to the Executive Housekeeper and is responsible for overseeing room cleanliness, assigning daily tasks, managing guest requests, monitoring team performance, planning training, scheduling rosters, and collaborating with other departments to ensure smooth hotel operations. Responsibilities Ensures that rooms are clean and ready for guests' arrivals. Attends to guests' complains and requests promptly. Blocks out of service rooms for preventive maintenance. Responsible for the daily room assignments according to resources available. Responsible for the daily processing of guest rooms cleaning by Room Attendants. Plans for training for all direct reports, including Supervisors, Room Attendants and House Attendants. Plans weekly duty roster for the team. Responsible for the conduct of the Room Attendants and House Attendants on the guest floors. Monitor performance for Room Attendants, House Attendants and Supervisors and develop the team. Make checks on the progress of individual Room Attendants, House Attendants and Supervisors. Work closely with other departments and stakeholders to ensure smooth hotel operations. Any other duties as assigned by supervisor Qualifications At least 2 years of experience in similar capacity in other luxury hotel Good communication and leadership skills Good organisation and priorisation skills Able to work shifts, weekends and holidays Benefits Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously. MOstay. When you work as hard as our colleagues do, it’s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones. Heath & Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally. Retirement Plans. When you show commitment to us, we reciprocate. We offer different retirement plans depending on the length of your service and your role. We're Fans. Are you?Seniority level Mid-Senior level Employment type Full-time Job function Other Industries Hospitality #J-18808-Ljbffr

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