Assistant Guest Service Manager

2 days ago

Singapore WORLDWIDE HOTELS MANAGEMENT (V) PTE. LTD. Full time

Are you looking for an exciting new opportunity to develop your skills and grow your career? Look no further We are currently seeking talented individuals to join us in the heart of Singapore. As part of our team, you will have the opportunity to work with passionate and dedicated professionals who share a common goal: team to ensure guests are served with a premium product and a memorable experience. We are committed to providing our employees with a supportive and inclusive work environment, where everyone has the chance to learn, grow and succeed**Job Descriptions**
- First point of contact at Lobby upon arrival and departure, and to ensure that VIP is being attended.
- Responding to guests' special occasion such as wedding anniversary and birthday and arrange the necessary amenities according to the departmental procedures.
- Attend to guests' enquiries, problems, and complaints promptly, efficiently, and courteously to the satisfaction of guests and interest of the Hotel.
- Respond to guests' feedback promptly.
- Co-ordinate with Housekeeping, Engineering to ensure that all rooms are in good condition for guests stay.
- Ensure information are properly communicated to subordinates and peers through briefing and other means.
- Perform as shift leader to execute on Front Office duties when required
- Be fully conversant with hotel emergency response plan and procedures.
- Understanding Accor loyalty program and assist guest with enquiries related to membership benefits
- Attend Accor service training and conduct service training for the hotelAny other ad-hoc duties as assigned from time to time

**Job Requirements**
- Degree or Diploma in Hospitality Management or other relevant qualification is preferred.
- Minimum 4 years’ related experience in a full-service hotel or mid-range hotel is preferred.
- Great communication skills, ability to interact with guests, employees and third parties that reflect highly on the hotel, the brand and the company.
- Oral and written fluency in English. Fluency in another language is an advantage
- Commitment to work rotating shift and any day, including weekends and public holidays.
- High attention to details.
- Ability to multi-task and work efficiently in a fast paced environment.

  • Assistant Guest Service Manager

    1 week ago

    Singapore Pan Pacific Orchard, Singapore Full time

    Join to apply for the Assistant Guest Service Manager role at Pan Pacific Orchard, Singapore 5 days ago Be among the first 25 applicants Join to apply for the Assistant Guest Service Manager role at Pan Pacific Orchard, Singapore Assistant Guest Service Manager (AGSM) will be working closely with the Guest Relations/Services Manager in overseeing smooth...

  • Guest Service Assistant

    1 week ago

    Singapore NOKO GLOBAL Remote Work Freelance Full time

    Job Summary: We are looking for a friendly and professional Guest Service Assistant to join our team. The ideal candidate will be the first point of contact for guests, providing exceptional customer service and ensuring a welcoming environment. This role involves assisting guests with their inquiries, managing reservations, and contributing to a positive...

  • Guest Experience

    2 weeks ago

    Singapore Public Service Division Full time $35,000 - $45,000 per year

    [What the role is]Science Centre Singapore is dedicated to the promotion of interest, learning and creativity in science & technology through imaginative and enjoyable experiences, and to contribute to the nation's development of its human resource.We are looking for a dynamic candidate to join the Operations Department as a Guest Experience & Retail...

  • Assistant Manager, Guest Service

    2 weeks ago

    Singapore CapitaLand Full time

    Assistant Manager, Guest Service page is loaded **Assistant Manager, Guest Service**locationsSingapore, Central Singapore time typeFull time posted onPosted Today job requisition idJR CapitaLand Group (CapitaLand) is one of Asia’s largest diversified real estate groups. Headquartered in Singapore, CapitaLand’s portfolio focuses on real estate investment...

  • Guest Service Assistant

    1 week ago

    Singapore NOKO GLOBAL Full time $30,000 - $45,000 per year

    Job Summary:We are looking for a friendly and professional Guest Service Assistant to join our team. The ideal candidate will be the first point of contact for guests, providing exceptional customer service and ensuring a welcoming environment. This role involves assisting guests with their inquiries, managing reservations, and contributing to a positive...

  • Assistant Guest Services Manager

    2 weeks ago

    Singapore UOL SOMERSET INVESTMENTS PTE. LTD. Full time

    Position summary statement: Assistant Guest Services Manager (AGSM)will be working closely with the Guest Relations/Services Manager in overseeing smooth operations, management and overall performance of the Front Office Department including Pacific Lounge. He/She has a direct line of authority over all front office staff within the suites and liaison role...

  • Guest Services Manager

    6 days ago

    Singapore Artyzen Hospitality Group Limited Full time

    Hotel - Artyzen Singapore Location - Singapore Department Rooms Date Posted 22 July, 2025 **Job Highlights** - Dynamic working environment - Open and collaborative culture Inspired by Singapore’s culture, colours, and flavours, Artyzen Singapore represents a modern interpretation of the luxury lifestyle where your utmost comforts are met. Centrally...

  • Guest Services Manager

    6 days ago

    Singapore Marriott International, Inc Full time

    **Additional Information** **Job Number**25037774 **Job Category**Rooms & Guest Services Operations **Location**W Singapore - Sentosa Cove, 21 Ocean Way, Singapore, Singapore, Singapore, 98374 **Schedule**Full Time **Located Remotely?**N **Position Type** Management **JOB SUMMARY** Serves as the property Manager on Duty and oversees all property...

  • Assistant Guest Services Manager

    1 week ago

    Singapore Mandarin Oriental Hotel Group Limited Full time

    ASSISTANT GUEST SERVICES MANAGER (HOUSEKEEPING)Mandarin Oriental, Singapore is looking for a Assistant Guest Services Manager (Housekeeping) to join our Housekeeping team. Are you a master of craft?Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to...

  • Assistant Guest Services Manager

    2 days ago

    Singapore Mandarin Oriental Full time

    Assistant Guest Services Manager - Housekeeping Mandarin Oriental, Singapore is an award‐winning operator of luxury hotels, resorts and residences. We are looking for an Assistant Guest Services Manager (Housekeeping) to join our Housekeeping team and help deliver exceptional service. About the Job Based at Mandarin Oriental, Singapore within the...